Friday 27 April 2001
Written Answers to Questions (Continued)
Higher and Further Education, Training and Employment
Times Higher Education Supplement: Statistics
Dr Birnie asked the Minister
of Higher and Further Education, Training and Employment to confirm
the accuracy of the statistics quoted in ‘The Times Higher Education
Supplement’ of 23 March 2001 that percentages of Catholics and Protestants
in local full-time education were 39·5% and 29·1% respectively in higher
education and 47·8% and 37·1% in further education.
(AQW 2562/00)
The Minister of Higher and Further Education, Training and Employment
(Dr Farren):
The information on the religion of NI full-time students enrolled at
higher education institutions in Northern Ireland was based on provisional
enrolment data for the 1999-2000 academic year held by the Department.
This information has subsequently been revised and is detailed below.
NI students enrolled on full-time courses at Higher Education Institutions
in Northern Ireland 1999/00
|
Numbers |
% |
Protestant |
7,250 |
29.9 |
Roman Catholic |
9,892 |
40.8 |
Other Religion |
604 |
2.5 |
Religion not stated |
6,504 |
26.8 |
Total |
24,250 |
|
The information on the religion of students enrolled on full-time courses
at the NI further education colleges in 1999-2000, published in the
Times Higher Education Supplement of 23 March 2001 is correct
Student Powered Unit of Resource
Mrs I Robinson asked the Minister
of Higher and Further Education, Training and Employment to explain
(a) the funding method student powered unit of resources (b) why using
this funding method has a differential impact on colleges and (c) what
advice is he giving to colleges in this regard.
(AQW 2580/00)
Dr Farren:
(a) The new FE funding formula is based on the measurement of student
activity and achievement called a student powered unit of resource (SPUR).
SPURS are awarded for the delivery and study of further education at
three key interconnected phases: recruitment phase, learning phase,
outcome phase. The SPURs generated take account of the mode of delivery,
course duration, type of provision (e.g. vocational, non-vocational),
the category of student and subject area.
(b) The new FE funding formula was introduced after incorporation
and replaced the five separate funding formulae operated by the education
and library boards (ELBs). Under the funding arrangements for ELBs,
each ELB was free to determine the amount to be allocated to further
education and this resulted in different levels of funding for colleges
depending on the area in which the college was sited. The new funding
methodology ensures that all colleges are funded on the same basis.
The new funding methodology has been introduced on a transitional basis
over the past three years to allow colleges time to adjust to the common
funding arrangements, with full implementation of the formula from 2001-02.
(c) The new FE funding formula has been developed with the full
co-operation of the sector. It has been the subject of detailed consideration
and wide consultation. The formula funding working group, which comprised
representatives from colleges and the Department, made its initial recommendations
in March 1998 and, after consultation with the whole sector, agreed
the formula for implementation in March 1999.
Regional Development
Access to Public Transport for the Disabled
Mr Hussey asked the Minister
for Regional Development to outline his plans to increase access to
public transport for the disabled.
(AQW 2449/00)
The Minister for Regional Development (Mr Campbell): I recently
announced the publication of a consultation document on draft Rail Vehicle
Accessibility Regulations. These draft regulations lay down standards
for the accessibility of trains by people with disabilities and standards
which should enable them to travel in safety and comfort. The Regulations
will apply to all new trains entering service, including the trains
that Translink are in the preliminary stages of ordering. Translink
has advised that, where practical, it will bring older trains undergoing
major refurbishment into line with the legislation.
Bus accessibility regulations are a matter for the Minister of the
Environment, but in advance of such legislation being introduced, Translink
has already started to replace old buses with new low floor buses which
people with disabilities find easier to use. Translink is also making
railway and bus stations more accessible for people with disabilities
when upgrading work takes place. In the current year, improved facilities
will come into use at Bangor, Coleraine and Belfast Central.
Under the rural transport fund programme an additional five new fully
accessible minibuses will be made available to rural community transport
partnerships, bringing the total fleet up to 25. My Department also
continues to fund dial-a-ride and easibus services, which improve access
to transport for people with disabilities.
Converting Grass Verges to Hard Shoulders
Mr Hussey asked the Minister
for Regional Development to consider, where suitable, the conversion
of wide grass verges to hard shoulders that would be capable of carrying
slow-moving traffic on major rural routes.
(AQW 2467/00)
Mr Campbell: The use of hard shoulders as running lanes for
traffic would be in breach of the Road Traffic Regulation (Northern
Ireland) Order 1997. Nevertheless, my Department’s Roads Service is
considering the road safety, structural and legislative issues associated
with the possible use of hard shoulders by very slow-moving vehicles.
The Roads Service is, however, of the view that instead of converting
wide grass verges to hard shoulders for use as occasional running lanes,
it would be more cost effective to provide improved overtaking opportunities
at selected locations by the use of "2+1" carriageway layouts.
A "2+1" layout is where there are two lanes in one direction
and one lane in the other direction.
Market Research on Belfast/Newry
Rail Service
Mr Fee asked the Minister for
Regional Development to detail the market research undertaken to establish
the rail transport requirements for passengers travelling between Belfast
and Newry.
(AQW 2471/00)
Mr Campbell: The Enterprise train provides most of the rail
services for passengers travelling between Belfast and Newry. Translink
has advised that extensive market research was undertaken as part of
the Enterprise service specification and development project. The research
programme was undertaken by Oscar Faber in association with Irish Marketing
Surveys and Ulster Marketing Surveys. The research sought to identify
passenger needs and expectations as well as developing a passenger-led
timetable, including the required stopping patterns of trains. Over
1700 interviews were conducted in the process.
In addition, a study aimed at developing a plan for increasing the
patronage of both bus and rail services in Northern Ireland was carried
out by Steer, Davies and Gleave in 1999 during which the corridor between
Newry and Belfast was considered. As a result of the study, a rail link
bus service connecting Newry station to the town centre was introduced
and considerable improvements were made to the provision of passenger
facilities at the station.
Free Public Transport for Students
Dr Birnie asked the Minister
for Regional Development to give his assessment of (a) the feasibility
and (b) the public expenditure implications of the introduction of free
public transport for students.
(AQW 2473/00)
Mr Campbell: Students over the age of 16 do not qualify for
assistance under the concessionary fares scheme. Neither my Department
nor Translink holds sufficient information in accessible form about
the usage of public transport by students over 16 or by students receiving
tertiary level education to enable an assessment of the costs of allowing
them to travel free.
It would probably be feasible to introduce free travel for students,
if the resources were available, but, having secured funding to provide
free public transport for people aged 65 and over, my next aim is to
extend the provision of half-fare concessions for more categories of
people with disabilities. I consider that my priority in future funding
negotiations.
Strabane 2000 Urban Regeneration Programme: Pedestrian Bridge
Mr Hussey asked the Minister
for Regional Development to consider the provision of pedestrian bridges
across the river Mourne at Strabane as recommended in the Strabane 2000
urban regeneration programme.
(AQW 2476/00)
Mr Campbell: My Department’s Roads Service acknowledges that
the two pedestrian bridges over the River Mourne, as proposed by Strabane
2000, would be desirable. However, the two road bridges, which provide
pedestrian access across the river, mean that the construction of the
pedestrian bridges (estimated to cost some £1·5m) would not be regarded
as a high priority by the Roads Service.
I can, however, confirm that, if Strabane 2000 is successful in securing
funding for the bridges, the Roads Service would be happy to project-manage
the construction of the bridges, provided they are designed to the Roads
Service technical standards with links to the footway network so that,
when completed, they can be adopted into the public road network.
Analysis of Urban Land
Mr Hussey asked the Minister
for Regional Development to detail what analysis of urban land, unused
because of political divides, is available.
(AQW 2521/00)
Mr Campbell: There is no information available on the quantum
of urban land unused because of political divides.
It is recognised, however, that some urban land has been unused or
underused because of community conflict.
Urban capacity studies being prepared by the Department of the Environment
will provide a baseline survey for the future supply of housing land
in urban areas and will inform the preparation of development plans.
These studies will also be used to assess the potential of all sites
for brownfield development. It is recognised that there are issues related
to availability of brownfield land, and this is a matter which will
require further work as part of the drive to deliver urban renaissance.
Brownfield Sites
Mr Hussey asked the Minister
for Regional Development to detail all brownfield sites available.
(AQW 2527/00)
Mr Campbell: At present, information is not held detailing brownfield
sites available.
The draft of the regional development strategy, which is being considered
by DRD Assembly Committee, outlines that urban capacity studies will
be used to inform the degree to which urban housing growth can be met
within the "footprint" of individual towns. The urban capacity
studies being prepared by the Department of the Environment will provide
a baseline survey for future supplies of housing land in urban areas
and will inform the preparation of development plans.
The draft strategy also shows that the aspirational target for brownfield
development is a minimum of 40% with a recognition that higher targets
can be set for towns and cities as the urban capacity studies become
available.
The DRD Assembly Committee, and some Members, have expressed concern
that the 40% minimum figure is too low and, indeed, could end up becoming
the accepted figure. I am giving serious consideration to their representations
before deciding how best to address this matter.
Craig’s Bog Road, Aughnacloy: Abandonment Order
Mrs Carson asked the Minister
for Regional Development to state when he intends to issue a closure
order for the Craig’s Bog Road, Aughnacloy in order to end the problem
of illegal dumping in the Dungannon and South Tyrone Borough Council
area.
(AQW 2535/00)
Mr Campbell: My Department’s Roads Service hopes to publish
a notice of intention to make an abandonment order for part of Craig’s
Bog Road in the local press within the next two weeks. After publication,
a statutory period of one month is allowed for objections. The timescale
for the completion of the necessary statutory process will depend on
the number and nature of objections that may be received.
Tactile Paving Surfaces:
Larne Town Centre
Mr Beggs asked the Minister
for Regional Development to give his assessment of the provision of
tactile paving surfaces in Larne town centre and if he has any plans
to upgrade surfaces to improve the safety of the visually impaired.
(AQW 2608/00)
Mr Campbell: My Department’s Roads Service acknowledges that
there may be scope for further tactile paving in Larne town centre.
Arrangements are being made for officials from the Roads Service and
Disability Action to meet on site to discuss this matter and I am hopeful
that such paving can be provided at appropriate sites over the coming
months.
Social Development
Heating Repairs Recommended on Occupational Therapy Grounds
Mr Shannon asked the Minister
for Social Development to explain why legislation and procedures were
changed to place responsibility on the Northern Ireland Housing Executive,
as opposed to the Department of Health, Social Services and Public Safety,
for carrying out heating repairs recommended on occupational therapy
grounds.
(AQW 2483/00)
The Minister for Social Development (Mr Morrow): This is a matter
for the Northern Ireland Housing Executive but I am advised by the chief
executive that there has been no change in responsibility for carrying
out heating repairs recommended on occupational therapy grounds.
However, in conjunction with the Department of Health, Social Services
and Public Safety (DHSS&PS), the Housing Executive recently carried
out a best value review of the housing adaptation service. One of the
aims of the review was to deal with concerns about waiting times for
adaptations, particularly for the conversion of fuel heating systems.
In addressing the provision of suitable heating in the homes of elderly
and disabled people, the review found that in the public sector, heating
requests were overloading occupational therapy (OT) and Housing Executive
systems, thereby delaying other adaptations. It was therefore agreed
that the Housing Executive should take responsibility for assessment
of public sector heating changes, enabling it to include heating adaptation
schemes in its heating strategy. This would reduce the workload of OTs
and enable them to concentrate on other types of adaptation need.
In the private sector there is a legal duty for DHSS&PS and the
Housing Executive to liaise on disabled facilities grants. OT’s will
continue to assess and make recommendations regarding private sector
requests for heating changes.
Social Security Agency Customer
Charter Initiative
Mr McGrady asked the Minister
for Social Development to list the performance indicators which have
been put in place to measure the effectiveness of the additional expenditure
on the social security agency customer charter Initiative.
(AQW 2488/00)
Mr Morrow: There are performance indicators to measure standards
and targets, and these are set out in the customer charter. These are
well established and performance is reported regularly against them
in the agency’s annual report.
Social Security Agency Staff: Training
Mr McGrady asked the Minister
for Social Development to outline the training available for Social
Security Agency staff on the benefit system and to confirm that Social
Security Agency staff are now being trained across the benefit system.
(AQW 2489/00)
Mr Morrow: Staff undergo an extensive and detailed training
programme in the benefit they administer. In addition, customer service
training, which includes a general awareness of all benefits, is provided
to front-line staff who deal directly with customers.
Customer Charter Initiative: Additional Staff
Mr McGrady asked the Minister
for Social Development to detail the number of additional staff that
were recruited for deployment to provide advice and information to the
public on the customer charter initiative.
(AQW 2490/00)
Mr Morrow: No additional staff were recruited specifically because
of the customer charter initiative. As part of the process to improve
customer service, staffing levels increased by 80. However, these staff
carry out as many duties, including providing information, advice and
assistance to customers.
Unfit Housing
Mr Hussey asked the Minister
for Social Development to detail (a) the number of unfit houses and
(b) the percentage of unfit housing by (i) district council area and
(ii) parliamentary constituency.
(AQW 2495/00)
Mr Morrow: Every five years, the Housing Executive carries out
a house condition survey which shows the levels of unfitness in Northern
Ireland. The information is not analysed at a parliamentary constituency
level. The anlaysis requested by district council area from the most
recent survey is as follows:
Unfitness by Local Council Area 1996 Survey
Council |
Number Unfit |
% |
Antrim |
630 |
3·8 |
Ards |
1730 |
6·6 |
Armagh |
1700 |
9·8 |
Ballymena |
1250 |
5·5 |
Ballymoney |
850 |
9·3 |
Banbridge |
1210 |
8·9 |
Belfast |
8470 |
7·5 |
Carrickfergus |
520 |
3·6 |
Castlereagh |
790 |
3·0 |
Coleraine |
1860 |
8·4 |
Cookstown |
1560 |
13·0 |
Craigavon |
990 |
3·6 |
Londonderry |
1950 |
6·3 |
Down |
2160 |
10·6 |
Dungannon |
1700 |
10·4 |
Fermanagh |
3510 |
17·5 |
Larne |
930 |
8·1 |
Limavady |
900 |
9·0 |
Lisburn |
1520 |
3·9 |
Magherafelt |
1280 |
10·5 |
Moyle |
560 |
9·5 |
Newry & Mourne |
2380 |
9·9 |
Newtownabbey |
1310 |
4·6 |
North Down |
1720 |
5·5 |
Omagh |
1330 |
8·8 |
Strabane |
1170 |
9·3 |
N Ireland |
43970 |
7·3 |
Income Support: Unclaimed/Underpaid
Mr Fee asked the Minister for
Social Development to give details of the actual or estimated amount
of income support that was (a) not claimed and (b) underpaid by the
Social Security Agency, in each district council area, in each of the
last five years for which figures are available.
(AQW 2498/00)
Mr Morrow: The Social Security Agency does not hold figures
for the actual or estimated amount of income support not claimed. Although
it does not hold figures for actual or estimated amount of income support
underpaid by district council area, the total estimated amounts of income
support underpaid is as follows:
Year ending March 1999 |
£7,122,550 |
Year ending March 2000 |
£5,994,239 |
NIHE Grant
Mr Feeasked the Minister for
Social Development with regard to each category of Northern Ireland
Housing Executive grant, what is the average time between (a) submission
of the completion card and inspection of the finished work and (b) approval
of the finished work and payment being made by the Northern Ireland
Housing Executive.
(AQW 2499/00)
Mr Morrow: Information is not available in a form which allows
separate answers to parts (a) and (b) of the question. However, the
average time from submission of the completion card to making the payment
is six weeks. The average time by grant type is as follows:
Grant type |
Average number of weeks from submission of the completion card
to making the payment |
Renovation |
6 |
Replacement |
5 |
Disabled Facilities |
7 |
Houses in Multiple Occupation (HMO) |
7 |
Minor Works Assistance |
5 |
NIHE Programme: South Down
Mr M Murphy asked the Minister
for Social Development to ensure that funding is made available for
the extensive Northern Ireland Housing executive programme in the South
Down constituency.
(AQW 2530/00)
Mr Morrow: I will continue to argue the strongest case possible
for a budget that can effectively tackle housing need in Northern Ireland.
The Housing Executive is responsible for identifying that need and for
allocating funding accordingly. I understand that it has a comprehensive
list of schemes programmed to start in 2001-02 in South Down and will
be bidding for additional funds to carry out any schemes for which funding
is not yet available.
Attendance Allowance
Mr Fee asked the Minister for
Social Development to give details of the actual or estimated amount
of attendance allowance that was (a) not claimed and (b) underpaid by
the Social Security Agency, in each district, in each of the last five
years.
(AQW 2541/00)
Mr Morrow: The Social Security Agency does not hold figures
for the actual or estimated amount of attendance allowance not claimed
or underpaid.
Invalid Care Allowance
Mr Feeasked the Minister for
Social Development to give details of the actual or estimated amount
of invalid care allowance that was (a) not claimed and (b) underpaid
by the Social Security Agency, in each district, in each of the last
five years.
(AQW 2542/00)
Mr Morrow: The Social Security Agency does not hold figures
for the actual or estimated amount of invalid care allowance not claimed.
No evidence of underpayment of benefit has been identified in a review
of invalid care allowance.
Incapacity Benefit
Mr Fee asked the Minister for
Social Development to give details of the actual or estimated amount
of Incapacity benefit that was (a) not claimed and (b) underpaid by
the Social Security Agency, in each district, in each of the last five
years.
(AQW 2543/00)
Mr Morrow: The Social Security Agency does not hold figures
for the actual or estimated amount of incapacity benefit not claimed.
An estimate of the amount of that benefit underpaid for year ending
March 2001 will be made but is not yet available. I will write to the
Member when this information is available.
Disability Living Allowance
Mr Fee asked the Minister for
Social Development to give details of the actual or estimated amount
of disability living allowance that was (a) not claimed and (b) underpaid
by the Social Security Agency, in each District, in each of the last
five years.
(AQW 2544/00)
Mr Morrow: The Social Security Agency does not hold figures
for the actual or estimated amount of disability living allowance not
claimed. Although it does not hold figures for actual or estimated amount
of disability living allowance underpaid by district area, the total
estimated amount of disability living allowance underpaid is as follows:
Year ending March 1999 |
£16,614,359 |
Child Benefit
Mr Fee asked the Minister for
Social Development to give details of the actual or estimated amount
of child benefit that was (a) not claimed and (b) underpaid by the Social
Security Agency, in each district, in each of the last five years.
(AQW 2545/00)
Mr Morrow: The Social Security Agency does not hold figures
for the actual or estimated amount of child benefit not claimed. While
a review of child benefit was carried out in year ending March 2000,
a statistically valid estimate of underpayment could not be made as
no material evidence of underpayment was identified.
Community Sector:
Mainstream Core Funding
Ms Lewsley asked the Minister
for Social Development to detail which agencies or groups in the community
sector are entitled to mainstream core funding and whether this funding
is available only to those agencies or groups with a regional remit.
(AQW 2550/00)
Mr Morrow: None of the voluntary and community sector organisations
in receipt of mainstream core funding from the Department for Social
Development has an entitlement, as such, to funding of that type. The
Department, together with its advisers, exercises its judgement and
discretion in determining which applications for funding should be given
priority subject to the availability of resources. Part of that process
involves consideration of whether the work of the voluntary and community
organisation will help the Department further its policy objectives
or provide a resource supporting the wider voluntary and community sector.
The Department also needs to consider whether it has a clear long-term
policy need for the services provided, whether it values the services
provided by the organisation and agrees with the organisation’s view
of their relative priority, and also whether the Department values the
body’s expertise and ability to develop new approaches to meeting needs.
Finally, it should be noted that organisations in receipt of core funding
operate on a regional, rather than local, basis.
Industrial Injuries Disablement Pension
Mr Fee asked the Minister for
Social Development to give details of the actual or estimated amount
of industrial injuries disablement pension that was (a) not claimed
from and (b) underpaid by the Social Security Agency, in each district,
in each of the last five years.
(AQW 2556/00)
Mr Morrow: The Social Security Agency does not hold figures
for the actual or estimated amount of industrial injuries disablement
pension not claimed or underpaid.
Maternity Allowance
Mr Fee asked the Minister for
Social Development to give details of the actual or estimated amount
of maternity allowance that was (a) not claimed from and (b) underpaid
by the Social Security Agency, in each district, in each of the last
five years.
(AQW 2557/00)
Mr Morrow: The Social Security Agency does not hold figures
for the actual or estimated amount of maternity allowance not claimed
or underpaid.
Retirement Pension
Mr Feeasked the Minister for
Social Development to give details of the actual or estimated amount
of retirement pension that was (a) not claimed from and (b) underpaid
by the Social Security Agency, in each district, in each of the last
five years.
(AQW 2558/00)
Mr Morrow: The Social Security Agency does not hold figures
for the actual or estimated amount of retirement pension not claimed
or underpaid.
Industrial Injuries Death Benefit
Mr Fee asked the Minister for
Social Development to give details of the actual or estimated amount
of industrial injuries death benefit that was (a) not claimed from and
(b) underpaid by the Social Security Agency, in each district, in each
of the last five years.
(AQW 2559/00)
Mr Morrow: The Social Security Agency does not hold figures
for the actual or estimated amount of industrial injuries death benefit
not claimed or underpaid.
Contribution-based Jobseeker’s Allowance
Mr Fee asked the Minister for
Social Development to give details of the actual or estimated amount
of contribution-based jobseeker’s allowance that was (a) not claimed
from and (b) underpaid by the Social Security Agency, in each district,
in each of the last five years.
(AQW 2560/00)
Mr Morrow: The Social Security Agency does not hold figures
for the actual or estimated amount of contribution- based Jobseeker’s
Allowance not claimed. While a review of contribution-based jobseeker’s
allowance was carried out, a statistically valid estimate of underpayment
for year ending March 2000 could not be made as no material evidence
of underpayment was identified.
Social Security Benefits
Mr Fee asked the Minister for
Social Development to detail over what period may (a) overpayment of
Social Security benefits be recovered and (b) underpayment of Social
Security benefits be backdated.
(AQW 2565/00)
Mr Morrow: There is no legislative provision for the period
of recovery of Social Security benefits. The period of recovery depends
on the amount of the overpayment and the rate of recovery. The rate
of recovery depends on a person’s ability to repay
Normally, underpayments of benefits are backdated to the date the error
occurred. However, if the customer contributed to the error, underpayment
can be backdated only up to a maximum of 13 months.
Martin Memorial Clock
Mr Shannon asked the Minister
for Social Development to detail (a) when the Northern Ireland Housing
Executive intends to have the Martin Memorial Clock at Shrigley refurbished
and (b) how much this will cost.
(AQW 2570/00)
Mr Morrow: The Housing Executive is working with several organisations
to have the clock restored in its present location and to have it managed
by a trust. However, a developer has applied for planning permission
to construct houses beside the monument, which may have implications
for any proposals to refurbish it. It is not possible, therefore, to
say when refurbishment work may be carried out, as this will depend
on the outcome of a planning inquiry and on obtaining suitable funding.
There are no costings for restoration, but in 1995 the cost was estimated
to be between £150,000 and £175,000.
Building Work: Model Farm, Downpatrick
Mr Shannon asked the Minister
for Social Development whether the developer had commenced building
work at Model Farm, Downpatrick before the land purchase from NIHE was
finalised.
(AQW 2646/00)
Mr Morrow: This is a matter for the Northern Ireland Housing
Executive but the chief executive has advised that the developer started
building work on land which had not been offered for sale. On discovery,
the Housing Executive immediately took action to prevent the developer
from proceeding.
In subsequently agreeing to the sale of the land to the developer,
the Housing Executive took account of the Planning Service’s opinion
on the best use for the land and also sought substantial compensation,
including interest charges, from the developer. This has been paid in
full and the sale of the site to the developer was completed in March
2001.
Disabled Facilities Grant
Mr Gibson asked the Minister
for Social Development to outline the number of disabled facilities
grants that are available to those seeking adaptations in their homes.
(AQW 2672/00)
Mr Morrow: There are two types of grant-aid available to those
in the private sector. First, disabled facilities grant is available
for major works and is means-tested. The approval of an application
for this grant is mandatory for work involving access to, around, and
within the house, as well as access to facilities in the house. In addition,
discretionary grant aid may be given for other works that would make
the dwelling or building suitable for the accommodation, welfare or
employment of a disabled occupant.
Secondly, the minor works assistance grant covers small
scale works, similar in nature to that covered by the disabled facilities
grant and is available to those on income related benefits and tax credits.
The Housing Executive and registered housing associations carry out
adaptations in their own stock.
Social Security Agency Performance Targets
Mr Carrick asked the Minister
for Social Development what performance targets have been set for the
Social Security Agency for the current financial year.
(AQW 2684/00)
Mr Morrow: The following targets have been set with the objective
of continuing to provide high levels of service to customers. I am satisfied
that the targets are represent a demanding challenge for the agency.
The targets will be included in the agency’s 2001-04 strategic and business
plan, which is due for publication later this month. A copy of the plan
will be placed in the Library. The targets are as follows:
1. Customer Satisfaction |
90% of customers to regard the agency’s service as satisfactory
or better. |
2. New Deal Initiatives |
To increase the numbers of lone parents participating in the
scheme by 25% year on year. |
To increase the numbers of partners of the unemployed participating
in the scheme by 25% year on year. |
3. Benefit Accuracy |
Disability living allowance |
Incapacity benefit |
Income support |
Jobseeker’s allowance |
4. Benefit Clearance Times |
Disability living allowance |
Incapacity benefit |
Income support |
Jobseeker’s allowance |
5. Fraud |
To achieve a 5% reduction in fraud and error in income support. |
To achieve a 5% reduction in fraud and error in jobseeker’s allowance. |
To achieve a 5% reduction in fraud and error in disability living
allowance. |
6. Financial Recovery |
Recovery of overpayments - £4·0 million. |
<< Prev |