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COMPOSITE REPORT ON PUBLISHED BY AUTHORITY OF THE NORTHERN IRELAND ASSEMBLY Ordered by the Public Accounts Committeeto be printed 7 November 2001 PUBLIC ACCOUNTS COMMITTEE THIRD REPORT Standing Orders under Section 60(3) of the Northern Ireland Act 1998 have provided for the establishment of the Public Accounts Committee. It is the statutory function of the Public Accounts Committee to consider the accounts and reports of the Comptroller and Auditor General laid before the Assembly. The Public Accounts Committee is appointed under Standing Order No. 55. It has the power to send for persons, papers and records and to report from time to time. Neither the Chairperson nor Deputy Chairperson of the Committee shall be a member of the same political party as the Minister of Finance and Personnel or of any junior minister appointed to the Department of Finance and Personnel. The Committee Members were appointed by the Assembly on 24 January 2000. They will continue to be Members of the Committee for the remainder of the Assembly, unless it orders otherwise. The Chairperson Billy Bell and Vice-Chairperson Sue Ramsey were previously appointed on 15 December 1999. The full membership of the Committee is as follows:-
All publications of the Committee (including press notices) are on the internet at archive.niassembly.gov.uk/accounts.htm All correspondence should be addressed to The Clerk of the Public Accounts Committee, Room 242, Parliament Buildings, Stormont, BELFAST, BT4 3XX. The telephone number for general inquiries is: 028-9052-1532. The Committee's e-mail address is: michael.rickard@niassembly.gov.uk. Third Report Composite Report on Issues dealt with by correspondence by
the Committee Vote 4 Northern Ireland Tourist Board Purchasing Procedures Vote 5 - T&EA Expenditure on Corporate Identity and the Promotion of the New Deal and Jobcentres Corporate Governance and Financial Management in Colleges of Further Education (NIA 5) and University of Ulster: Senior Officers' Expenses (HC 288) Roads Service: Bridge Assessment and Strengthening Programme - A Progress Report (HC 396) Performance Measurement and Reporting in the Rate Collection Agency (NIA 20) Energy Efficiency in the Education Sector (HC 288) Loughry Food Business Incubation Centre (NIA 24/00) Proceedings of The Committee Relating to the Report Appendices 1 Written Evidence on "Improving Winter Driving Conditions" Accounting Officer of the Department for Regional Development, seeking further information on "Improving Winter Driving Conditions". Annex B - Correspondence of 07/03/01 from Mr R Spence, Accounting Officer of the Department for Regional Development. Annex B1- Roads Service Circular on Winter Service 2000/01. Annex C - Committee Response to Mr Ronnie Spence, Accounting Officer of the Department for Regional Development following his Correspondence of 07/03/01. Annex D - Correspondence of 26/06/01 from Mr R Spence, Accounting Officer of the Department for Regional Development. 2 Written Evidence
on "Management of Richmond Chambers" Accounting Officer of the Department for Social Development, seeking further information on "Management of Richmond Chambers". Annex B - Correspondence of 07/03/01 from Mr J Hunter, Accounting Officer of the Department for Social Development. Annex C - Committee Response to DSD Correspondence of 09/03/01. 3 Written Evidence
on "Northern Ireland Appropriation Accounts 1999-2000" Accounting Officer of the Industrial Development Board, seeking further information on "Northern Ireland Appropriation Account 1999-2000, Vote 3". Annex B - Correspondence of 03/04/01 from Mr L Ross, Accounting Officer of the Industrial Development Board. Annex C - Committee Response to IDB Correspondence of 03/04/01. 3b Vote 4 Accounting Officer of the Department of Enterprise, Trade and Investment, seeking further information on "Northern Ireland Appropriation Account 1999-2000, Vote 4". Annex B - Correspondence of 29/03/01 from Mr B Robinson, Accounting Officer of the Department of Enterprise, Trade and Investment. Annex C - Committee Response to DETI Correspondence of 29 March 2001. Annex D - Committee Correspondence to OFREG. Annex E - DETI reply to Committee Correspondence of 20 June 2001. Accounting Officer of the Department of Enterprise, Trade and Investment, seeking further information on "Northern Ireland Appropriation Account 1999-2000 Report: Northern Ireland Tourist Board: Failure to follow Proper Purchasing Procedures". Annex B - Correspondence of 10/05/01 from Mr B Robinson, Accounting Officer of the Department of Enterprise, Trade and Investment. Annex C - Committee Response to DETI Correspondence of 10 May 2001. Annex D - DETI reply to Committee Correspondence of 18 June 2001. Annex A - Correspondence of 28/03/01 from the Committee to Mr A Shannon, Accounting Officer of the Department of Higher and Further Education, Training and Employment, seeking further information on "Northern Ireland Appropriation Account 1999-2000 Report: Training and Employment Agency: Expenditure on Corporate Identity and the Promotion of the New Deal and Jobcentres". Annex B - Correspondence of 04/05/01 from Mr A Shannon, Accounting Officer of the Department of Higher and Further Education, Training and Employment. Annex B1 - GCAS Payments 2000/2001. Annex C - Committee Response to DHFETE Correspondence of 4 May 2001. 4 Corporate Governance
and Financial Management in Colleges of Further Education; & Annex A - Correspondence of 16/05/01 from the Committee to Mr A Shannon, Accounting Officer of the Department of Higher and Further Education, Training and Employment, seeking further information on "Corporate Governance and Financial Management in Colleges of Further Education" and "University of Ulster: Senior Officers' Expenses". Annex B - Correspondence of 19/06/01 from Mr A Shannon, Accounting Officer of the Department of Higher and Further Education, Training and Employment. Annex B1 - Departmental Response to NIAO recommendations. Annex C - Committee Response to DHFETE Correspondence of 19 June 2001. 5 Bridge Assessment and
Strengthening Programme Accounting Officer of the Department for Regional Development, seeking further information on "Bridge Assessment and Strengthening Programme". Annex B - Correspondence of 20/07//01 from Mr R Spence, Accounting Officer of the Department for Regional Development. Annex C - Committee Response to DRD Correspondence of 20/07/01. 6 Performance Measurement
and Reporting in the Rate Collection Agency Chief Executive in the Rate Collection Agency, seeking further information on "Performance Measurement and Reporting in the Rate Collection Agency". Annex B - Correspondence of 08/08/01 from Mr A Scott, Chief Executive in the Rate Collection Agency. Annex C - Committee Response to RCA Correspondence of 08/08/01. 7 Energy Efficiency in
the Education Sector Accounting Officer of the Department of Education, seeking further information on "Energy Efficiency in the Education Sector". Annex B - Correspondence of 05/07/01 from Mr N Hamilton, Accounting Officer of the Department of Education. Annex C - Committee Response to the Department of Education Correspondence of 05/07/01. 8 Loughry Food Business
Incubation Centre Accounting Officer of the Department of Agriculture and Rural Development, seeking further information on "Loughry Food Business Incubation Centre". Annex B - Correspondence of 03/08/01 from Mr P Small, Accounting Officer of the Department of Agriculture and Rural Development. Annex C - Committee Response to the Department of Agriculture and Rural Development Correspondence of 03/08/01. THIRD REPORT The Public Accounts Committee has agreed Composite Report on Issues dealt with by During the 2000/01 Session, the Committee wrote to the relevant Accounting Officers on issues arising from the following reports from the Comptroller and Auditor General (C&AG): (i) Department of the Environment: Improving Winter Driving Conditions (HC 933 ); (ii) The Management of Richmond Chambers (HC 288); (iii) Northern Ireland Appropriation Accounts 1999-2000 (NIA 36/00):
(iv) Corporate Governance and Financial Management in Colleges of Further Education (NIA 5); and University of Ulster: Senior Officers' Expenses (HC 288) (v) Roads Service: Bridge Assessment and Strengthening Programme - A Progress Report (HC 396) (vi) Performance Measurement and Reporting in the Rate Collection Agency (NIA 20) (vii) Energy Efficiency in the Education Sector (HC 288) (viii) Loughry Food Business Incubation Centre (NIA 24/00) On receipt of each response, the Committee assessed the action taken by the department in order to ensure that it had adequately addressed the findings, conclusions and recommendations of the relevant reports. The results of these assessments are detailed below. (i) Department of the Environment: On 5th February, the Committee wrote to the Accounting Officer of the Department for Regional Development, Mr Ronnie Spence inviting him to comment on action taken by his Department in response to the C&AG's Report "Improving Winter Driving Conditions" - HC 933 (Appendix 1, Annex A). In taking evidence, the Committee focused on a number of questions which arose as a result of the report. These were:
A response was received on 7 March 2001 addressing each of the issues raised (Appendix 1, Annex B). However, the Committee felt that the response did not adequately address the use of thermal maps in their action codes. In light of this, the Committee issued a further letter on 23 May 2001 (Appendix 1, Annex C) requesting the Department to consider a revision of the guidance in order to clarify the role of the maps. It also informed the Accounting Officer that the Committee may take the opportunity to question him on this matter at a future hearing. In a further response, the Department, issued on 26 June 2001 (Appendix 1,Annex D), expressing the opinion that the use of thermal maps are only one element in the decision-making process for salting of roads. Therefore, the Department could not guarantee that any explicit guidance on the degree of reliance placed on thermal maps would be appropriate in all situations. In light of the Committee's ongoing concerns, the Department has offered to arrange a meeting to demonstrate the various tools available next Autumn when the winter forecasts and associate thermal maps recommence. (ii) The Management of Richmond Chambers (HC 288) On 6th February, the Committee wrote to the Accounting Officer of the Department for Social Development, Mr John Hunter, inviting him to comment on action taken by his Department in response to the C&AG's Report "The Management of Richmond Chambers" - HC 288 (Appendix 2, Annex A). In taking evidence, the Committee focused on a number of issues raised in the report. These were:
A response was received on 9 March 2001 addressing each of the issues raised (Appendix 2, Annex B). In light of the response, the Committee decided that an Evidence Session was not required on this Report as the Accounting Officer had adequately addressed their concerns. (iii) Northern Ireland Appropriation Accounts 1999-2000 (NIA 36/00) Following the publication of the Northern Ireland Appropriation Accounts 1999-2000 on 15 February 2001, it was considered by the Committee at its meeting on 14 March 2001. In the Report there were a number of issues raised which the Committee considered needed further investigation. These issues were as follows: (a) Northern Ireland Appropriation Accounts 1999-2000 (NIA 36/00) -Vote 3 In Vote 3, IDB Industrial Support and Regeneration, the Committee noted that there was a variance of £6,753,000 between expenditure and grant in Subhead A3. While the Account did give an explanation of the variance, the Committee considered that further explanation was required. It also noted that a loss of £2,161,000 had been recorded in the account which had been in respect of remedial work carried out on a factory constructed by IDB. In light of these issues, the Committee wrote to IDB Accounting Officer, Mr Leslie Ross, seeking further information (Appendix 3a, Annex A). A response was received on 5 April 2001 (Appendix 3a, Annex B) which gave further details on the issues raised. IDB explained that there was a variance £6,753,000 between grant and expenditure mainly due to £4m which had been allocated to IDB for the purchase of the ex-Mackies site for a new foundry operation. However, prior to purchase the company decided not to locate in Northern Ireland. The remainder of the variance arose due to slippage in land acquisition and the estate development programme. The loss of £2,161,000 arose due to the poor design and construction of a factory in Campsie Industrial Estate, Londonderry. The factory was built during 1990/1991 as a plant for spinning cotton yarn. However, in October 1991, it was evident that there were serious problems with condensation. Investigations revealed that this was largely due to the failure of the consultants (The Design Team) to make adequate provision in the design of the building for the internal controlled levels for temperature and humidity required for spinning yarn. IDB carried out the remedial work at a cost of £3.5m on foot of Counsel's legal opinion that it would be held liable for the cost of remedying the defects. IDB in turn sought damages from the Design Team for breach of contract. However, following negotiations a settlement figure of £1.35m was agreed between the parties. The settlement offer was the professional indemnity cover held by the Design Team. IDB were advised that if further litigation had pursued the case to conclusion, it would almost certainly have put the defendants out of business with no guarantee of any greater sum of recovery. The Committee considered the evidence submitted (Appendix 3a, Annex C). It concluded that lessons were to be learned, particularly in the loss at the textiles factory. It highlighted particularly the need to ensure that Design Consultants, Architects and Contractors have the appropriate level of insurance cover commensurate with the value and complexity of the building design. (b) Northern Ireland Appropriation Accounts 1999-2000 (NIA 36/00) -Vote 4 In Vote 4, Other Economic Support Measures, Administration, Energy and Miscellaneous Services (DETI), the Committee sought further explanation to a variance of £6,007,000 between expenditure and grant in Subhead K4 (Appendix 3b, Annex A). The Committee therefore wrote to the Accounting Officer, Mr Bruce Robinson, seeking explanation for the variance. The Department explained (Appendix 3b, Annex B) that this was mainly due to a shortfall in anticipated clawback as a result of disposals by NIE of part of its Danesfort headquarters and its shareholding in the former NIE Retail Ltd which operated the Shopelectric retail chain of 34 shops (Appendix 3b, Annex B). NIE calculated the clawback due to DETI to be £250,000 while DETI calculated the total amount due to be £6.8m. The matter is therefore currently in arbitration The Committee responded to DETI (Appendix 3b, Annex C) expressing the great importance that it attaches to ensuring that all public sector bodies have effective arrangements for clawback and that they are pursued vigorously. It therefore requested a further update when the arbitration process was complete. It has also requested the C&AG to review all other aspects of the follow-up to his 1994 Report on Privatisation of NIE (HC 667), including those relating to the effective regulation of the industry and, if appropriate, to produce a report. This issue was also drawn to the attention of the Accounting Officer in OFREG (Appendix 3b, Annex D). In response, DETI has agreed to forward a further report to the Committee when the independent expert has reported his conclusions on clawback due to the Department. (Appendix 3b, Annex E). In the Northern Ireland Tourist Board (NITB) Account, a Report was produced by the Comptroller and Auditor General on its failure to follow proper purchasing procedures. The Committee therefore decided to write to the Departmental Accounting Officer (DETI), Mr Bruce Robinson, asking him to address a number of issues raised in the report (Appendix 3c, Annex A). These were:
DETI replied on 10 May 2001 (Appendix 3c, Annex B) addressing each of the concerns raised. In light of the reply, the Committee responded on 18 June 2001 (Appendix 3c, Annex C). The Committee considered DETI's reply disturbing because it revealed the extent to which substantial print contracts were awarded to W&G Baird in circumstances where there was either no tendering at all or where there were lower bids. In the Committee's view, the reasons cited for rejecting these lower bids were not convincing. However, it did acknowledge that the Department had taken a range of measures to ensure proper procedures are followed in the future. The Committee therefore asked for a further report in 12 months time on all print contracts awarded since April 2000, including full details of all bids received and the basis on which contracts were awarded. The Committee was also concerned that the department did not accept that it was undesirable to make an appointment to the Board of a public body in circumstances where there was potential for a serious conflict of interest. The Committee recognised that Board members who have a private sector background can bring valuable business skills to bear in the running of public bodies. It also recognised that experienced people in the hotel and catering industry should not be precluded from appointment to the Board of NITB because their business receives NITB grants. However, the Committee considered that there was a clear distinction between this type of situation and making a Board appointment in circumstances where the appointee's company is carrying out substantial commercial business with the public body. The Committee therefore recommended that guidelines on public appointments should be looked at again in the light of the Tourist Board case. In Vote 5, Training and Employment Agency, the C&AG reported on expenditure on Corporate Identity and the Promotion of the New Deal and Jobcentres. Due to Committee concerns, it wrote to the Accounting Officer of Higher and Further Education, Training and Employment (Appendix 3d, Annex A) seeking further detail on a number of issues:
Mr Shannon responded to each issue on 4 May 2001 (Appendix 3d, Annex B). In light of his response, the Committee decided that it would not be necessary to hold an evidence session on this report (Appendix 3d, Annex C). On 16 May 2001, the Committee wrote to the Accounting Officer of the Department of Higher and Further Education, Training and Employment, Mr Alan Shannon (Appendix 4, Annex A) , inviting him to comment on action taken by his Department in response to the C&AG's Reports "Corporate Governance and Financial Management in Colleges of Further Education (NIA 5 of Session 1999-2000)" and "University of Ulster: Senior Officers' Expenses (HC 288 of Session 1999-2000)". (a) Corporate Governance and Financial Management in Colleges of Further
Education The committee had highlighted a number of issues in the Report which required further information The issues were as follows:
(b) University of Ulster: Senior Officers Expenses (HC 288 of Session 1999-2000) The committee also highlighted a number of issues in this report which required further information. These were:
A response was received on 19th June addressing each of the issues concerned (Appendix 4, Annex B). In light of the response, the Committee decided that an Evidence Session was not required on these Reports as the Accounting Officer had adequately addressed their concerns (Appendix 4, Annex C). (v) road Service: Bridge Assessment and Strengthening Programme The Committee invited the Accounting Officer of the Department for Regional Development, Mr Ronnie Spence, to comment on the action taken in response to the C&AG's Report (Appendix 5, Annex A). Of particular interest to the Committee were the following questions:
A response was received on 24th July dealing with each of the issues raised (Appendix 5, Annex B). In light of the response, the Committee decided that an Evidence Session was not required on this Report as the Accounting Officer had adequately addressed their concerns (Appendix 5, Annex C). (vi) Performance Measurement and Reporting in the On 19 June 2001, the Committee wrote to the Chief Executive of the Rate Collection Agency, Mr Arthur Scott, inviting him to comment on action taken by his Department in response to the C&AG's Report Performance Measurement and Reporting in the Rate Collection Agency (NIA 20, Session 1999-2000) (Appendix 6, Annex A). Of particular interest to the Committee was:
A response was received on 08/08/01 (Appendix 6, Annex B). In light of the response, the Committee decided that an Evidence Session was not required on this Report as the Accounting Officer had adequately addressed their concerns (Appendix 6, Annex C). (vii) Energy Efficiency in the Education Sector (HC 288, Session 1999-2000) On 19 June 2001, the Committee wrote to the Accounting Officer of the Department of Education, Mr Nigel Hamilton, (Appendix 7, Annex A) asking him to indicate to what extent he accepted the recommendations in the report which related to his department. It also asked the Accounting Officer to outline any action taken, or planned in order to implement change. Of particular interest to the Committee was:
A response was received on 05/07/01 (Appendix 7, Annex B). In light of the response, the Committee decided that an Evidence Session was not required on this Report as the Accounting Officer had adequately addressed their concerns (Appendix 7, Annex C). (viii) Loughry Food Business Incubation Centre (NIA 24/00) The Committee invited the Accounting Officer of the Department of Agriculture and Rural Development, Mr Peter Small to comment on the action taken in response to the C&AG's Report (Appendix 8, Annex A). The Committee put the following questions to him: (i) Has the Department taken steps to ensure that in the case of all future projects the economic appraisals are carried out before, rather than after, project selection (paragraph 16 of the report)? (ii) Can you provide the Committee with an assurance that economic appraisals carried out in your Department are now fully in line with the standards laid down by the Department of Finance and Personnel (paragraphs 17-32)? (iii) Can you say whether the mechanical and electrical problems which were impairing the efficient and effective running of the Centre have now been fully resolved (para 41)? (iv) To what extent is the Centre now achieving its objectives (para 43) and has the quality of the annual short-term targets used by the Centre been improved, as suggested in the report (para 45)? (v) Has the occupancy target set for the Centre now been achieved (para 46)? (vi) Has the Department reviewed its customer satisfaction survey methodology with a view to ensuring that survey results more accurately reflect customers' views (para 51)? (vii) Can you provide details of the outcome of the review by the Centre's Advisory Board of its strategy for promoting the Centre, especially its effectiveness within disadvantaged areas (para 53)? (viii) Has the Department put in place the procedures necessary to allow monitoring of tenant companies' performance and have appropriate measures of business performance been developed (para 54)? Mr Small responded to each issue on 3 August 2001 (Appendix 8, Annex B). In light of his response, the Committee decided that it would not be necessary to hold an evidence session on this report (Appendix 8, Annex C). PROCEEDINGS PROCEEDINGS OF THE COMMITTEE RELATING TO THE REPORT Members Present: Agreed The Report should be launched as outlined by the Chairman. Mr John Dowdall, Comptroller and Auditor General (C&AG) was further examined Draft Composite Report on Issues dealt with by Correspondence by the Committee proposed by the Chairman, brought up and read. Ordered, That the draft Report be read a second time, section by section. Sections I to VIII read and agreed to [Adjourned until Thursday 8th November 2001 at 11:45am] Written Evidence on Annex A Correspondence of 05/02/01 from the Committee to Mr R Spence, Accounting Officer of the Department for Regional Development, seeking further information on "Improving Winter Driving Conditions" The Public Accounts Committee has asked me to invite you to comment on the action taken by your Department in response to the Comptroller and Auditor General's Report on Improving Winter Driving Conditions (HC 836 of Session 1999-2000). Your response should include details of recommendations accepted or not accepted, action plans put in place to implement change and any other relevant information. The Committee would be particularly interested to have answers to the following questions: 1. Paragraph 1.5 and 1.7 record that Roads Service's salting criteria allows salting of routes carrying 1500 or more vehicles per day. Has Roads Service carried out any update of the 1995 Cost Benefit Analysis? If so, could you please supply the Committee with the results of that review? 2. Paragraph 2.6 says that Roads Service intended to link payments to the performance of the supplier under revised arrangements for providing weather forecasts, due to come into effect in October 1999. Could you please provide details of the contractual arrangements now in place with the weather forecast supplier and provide details of any occasions on which payment has been reduced as a result of poor performance? 3. Paragraph 2.11 of the Report notes that no post-implementation reviews had been carried out on the thermal mapping system. Has such a review now been carried out? If so, could you please supply details of the results and, if not, what is the planned timetable for conducting it? 4. Paragraph 2.15 of the Report recommends that action codes should clearly spell out the use to be made of thermal maps, and paragraph 2.20 highlights a need for formal instructions to assist staff responsible for making salting decisions. Could you please provide the relevant extracts from current instructions (including action codes) provided to Divisional Controllers, showing how the maps are to be used? 5. Paragraph 3.13 recommends that Divisional and Headquarters Managers should undertake ongoing sample reviews of salting decisions throughout the winter. Could you please confirm that these reviews are now undertaken, what the key findings have been since their introduction and what changes, if any, have been made to guidance for Divisions as a result? Following receipt of your answers to the above questions, the Committee will decide whether it would be necessary to hold an Evidence Session on this subject. I should be grateful for a reply by 9 March 2001. A copy of this letter goes to the Treasury Officer of Accounts. Annex B Correspondence of 07/03/01 from Mr R Spence, Thank you for your letter dated 5 February 2001 enquiring about the actions taken by the Department in response to the Comptroller and Auditor General's Report on Improving Winter Driving Conditions (HC 836 of Session 1999-2000). As you may know the Minister has initiated a review of Roads Service's Winter Service procedures. To this end a Steering Group and Working party have been formed and the Minister has indicated that he will consult with the DRD Assembly Committee during the course of the review. My response to your specific queries is as follows: 1. "Paragraph 1.5 and 1.7 record that Roads Service's salting criteria allows salting of routes carrying 1500 or more vehicles per day." Road Service has not carried out a review of the findings of the Cost Benefit Analysis that was carried out in 1995 to produce the salting intervention levels. However, the current Winter Service Review will consider these salting criteria. 2. "Paragraph 2.6 says that Roads Service intended to link payments to the performance of the supplier under revised arrangements for providing weather forecasts, due to come into effect in October 1999." The provision of Open Roads forecasts by the Met Office to Roads Service from October 1999 to April 2004 was agreed by a Memorandum of Understanding (MOU) and Clause 4. (3)d includes the following statement : "The fees payable to UKMO by Roads Service for the annual invoice period will, for every 1% fall in accuracy below 87%, be reduced by 2% of the total fees." The Accuracy of 87% is the contracted accuracy detailed in the MOU for the provision of forecasts. The term UKMO refers to the Met Office. An independent consultant Vaisala Ltd. produced a statistical report on the Met Office forecasts for the Winter Season 1999/2000, which found an overall forecast accuracy of 89.6%. Accordingly, no reduction in payment was triggered for that particular year. A similar exercise will be undertaken for the 2000/01 season. 3. "Paragraph 2.11 of the Report reports that no post-implementation reviews had been carried out on the thermal mapping system." We have decided to undertake a post-implementation review of the thermal mapping system in conjunction with the current Winter Service Review. 4. "Paragraph 2.15 of the Report recommends that codes should clearly spell out the use to be made of thermal maps, and paragraph 2.20 highlights a need for formal instructions to assist staff responsible for making salting decisions." The formal instructions issued to staff prior to the winter season, and the Associated Action Codes, have been altered in line with the NIAO recommendations. Please see paragraphs 3 and 7 of the minute attached at Annex 1 and the appended Action Codes 5. "Paragraph 3.13 recommends that Divisional and Headquarters Managers should undertake ongoing sample reviews of salting decisions throughout the winter." Each Divisional Maintenance Manager carries out sample reviews of the decisions made by the duty controllers during the winter season, see paragraph 7 of Annex B1. In general the reviews have supported the decisions of the duty controllers having regard to the information available to the controllers at the time of the decision. It has not therefore been necessary to alter the guidance given to the Divisions. Annex B1
WINTER SERVICE 2000/2001 Introduction The 2000/2001 Winter Service Season is almost upon us and I am sure that the excellent work carried out by Roads Service Staff, in adverse weather conditions, will be maintained at the same high standard as in previous seasons. This year I would ask you to make a special effort in seeking to improve the way we deal with requests for information from the media. I would ask you to stress to all staff involved in Winter Maintenance the importance of ensuring that responses to requests are as accurate and timely as possible so we don't lose the good public relations that our actions on the ground fully deserve. This applies to all newsworthy incidents about road closures or significant traffic disruption whether they are the result of wintry conditions or other weather-related incidents that occur outside the winter season. Winter Service Operations The Winter Maintenance Guidelines issued in 1996 continue to apply. It should be noted that the wording of the action alert codes has been further modified this year to clarify the use of thermal mapping. (A copy of the amended codes is attached to this minute). Divisions should continue to keep their salting schedule under review to identify routes that need to be added to or removed from the schedule, in accordance with the criteria. In the event of emergency conditions, the motorway and trunk network should receive priority treatment as resources allow. As you know, our optimised salting routes have been designed to cater for up to 20g/m2 precautionary salting. Each Division must have suitable arrangements in place in the event that higher salting rates are necessary. Each Division retains client responsibility for routes within its geographical boundary, for example, when providing situation reports to RSHQ or handling complaints and queries about the provision of our winter service operation. This applies even if responsibility for initiating the action lies with an adjacent Division. In view of the recommendations of the NIAO I will expect duty controllers to continue to make best use of the thermal mapping system in their decision making. Roads Service is also obliged to formally monitor duty controller decisions on a sample basis and I would be pleased if you would arrange the following action:-
The pre-season software service and update, including the installation of new software on all IceView PC's are now complete. The new software comprises:-
The Open Road Forecast service started on Sunday 1 October 2000 and will end on Monday 30 April 2001. The Winter Service stand-by period will start at 16.30 on Thursday 2 November 2000 and end at 08.00 on Thursday 29 March 2001. When frost or snow occurs outside this period it should be dealt with on the following basis : -
Please advise the Met. Office of the names and contact details for Duty Controllers, together with the Duty Controller rota for the winter stand-by period, including weekends and public holidays. All staff should give their consent before being included on the stand-by rota. You should provide a salt stock monitor every month (copy form attached). As the Winter Service Report is based on a financial year basis, salt stocks and usage figures should include the salt usage from the beginning of the financial year. Communications Accurate and timely information on weather related traffic problems or other operational emergency situations are important. In adverse weather conditions RSHQ staff are often asked to provide situation reports for the media through our press office. These reports are usually needed by 10.30 am on the day in question. In addition, RSHQ staff are also frequently asked to give media interviews at short notice regarding the situation throughout Northern Ireland. We can only provide this service with the continued assistance of you and your staff and would ask that you ensure the following action is taken, not only during the Winter Service period but throughout the year.
I appreciate that in times of adverse weather conditions Divisional staff are working hard to keep roads and footways clear but from a public relations viewpoint it is important that during wintry conditions, RSHQ is in possession of accurate information as early in the day as practical. Can you please emphasise this to your staff and assure them that the information they provide is vital. I should be grateful if you would confirm that arrangements in your Division will meet the requirements set out above. G P FRASER Winter Service Action Codes
* Road conditions predicted by the duty controller after reference to all available data, e.g. Open Road Weather Forecasts, Thermal Maps and Scout Reports. Annex C Committee Response to Mr Ronnie Spence, Accounting Officer of the Department for Regional Development following his Correspondence of 07/03/01 Improving Winter Driving Conditions Thank you for your letter dated 7th March 2001 regarding the actions taken by your Department in response to the Comptroller and Auditor General's report on Improving Winter Driving Conditions (HC 836 of Session 1999-2000). The Committee welcomes your intention to undertake a post-implementation review of the thermal mapping system (point 3 of your letter) and considers it important that this review be submitted for DFP approval, in line with DAO(DFP) 8/94. The Committee is not fully reassured, however, by your response in point 4 of your letter. The formal instructions and Associated Action Codes have not been revised in line with the recommendations in paragraph 2.15 of the C&AG's report. In particular, they do not specify the weighting to be given to thermal map readings relative to the other decision-making information available to controllers. Without explicit guidance on the degree of reliance to be placed on the maps, it is difficult to see how Roads Service can assess accurately the contribution they have made to improving the accuracy of salting decisions, or the savings that have resulted from their use. The Committee considers that the guidance should be revised to clarify the role of the maps and may wish to take the opportunity to question you directly on this issue at a future hearing. Annex D Correspondence of 26/06/01 from Mr R Spence, Improving Winter Driving Conditions Thank you for your letter of 23 May 2001 about the NIAO report on Winter Service. When this report was published in November 1999 it was seen as a positive endorsement of Roads Service's Winter Service procedures. We are, therefore, keen to clear up any further queries that your Committee may have. I can confirm that the post-implementation review of thermal mapping will be submitted for DFP approval in line with DAO(DFP) 8/94. You raise the point about formal instructions for the use of Action Codes and whether they should give explicit guidance on the degree of reliance to be placed on Thermal Maps. I am sure your Committee will appreciate that decisions on salting are not easy. These complex decisions can only be taken using professional judgement exercised in the light of many information strands: the site-specific temperature forecast, the forecast road state, thermal map temperature predictions, actual temperature profiles, and information from scouts. Thermal maps are only one element (albeit an important element) of a decision-making process that relies heavily on judgement and experience. The Department believes that those who exercise this heavy responsibility should have the best tools available to assist them, including thermal mapping. However, salting decisions are more of an art than a science, and the practitioners are strongly of the view that an explicit link between thermal maps and salting action is not good practice, as there is no guarantee that rules will be appropriate in all situations. Roads Service has given a few examples where strict adherence to thermal maps would give poor service or poor value for money:
I trust that the Committee will be reassured by this response. However, if the Committee require further clarification on this subject, could I suggest that the Roads Service arranges an informal meeting to demonstrate the various tools available and discuss the matter in depth. This might take place next Autumn when the winter forecasts and associated thermal maps recommence. Written Evidence on Annex A Correspondence of 06/02/01 from the Committee to Mr J Hunter, Accounting Officer of the Department for Social Development, seeking further information on "Management of Richmond Chambers" The Public Accounts Committee has asked me to invite you to comment on the action taken by your Department in response to the Comptroller and Auditor General's report on the Management of Richmond Chambers (HC 288 of Session 1999-2000). Your response should include details of recommendations accepted or not accepted, action plans put in place to implement change and any other relevant information. The Committee would be particularly interested to have answers to the following questions: 1. Is Richmond Chambers now included in the NICS estate? 2. Has the question of whether Accommodation Branch should assume responsibility for the management of the building now been resolved? If so, what was the outcome? 3. Is the accommodation now fully occupied and to what extent are all tenants paying full rent and a full share of the service charges? 4. Has the review of service charges been completed and, if so, what was the outcome? The Committee will consider the information you provide and decide whether it would be necessary to hold an evidence session on this subject. I should be grateful for a reply by 9 March 2001. A copy of this letter goes to the Treasury Officer of Accounts. Annex B Correspondence of 07/03/01 from Mr J Hunter, Thank you for your letter of 6 February 2001 advising me of the Public Account Committee's invitation to comment on the action taken by the Department in response to the Comptroller and Auditor General's Report on the Management of Richmond Chambers (HC 288 of Session 1999-2000). As regards the recommendations contained in Paragraphs 11, 16, 18 and 23 of the Report these have all been accepted by the Department. The following actions have been taken: - i. The Department of Finance & Personnel was invited to assume management responsibility for Richmond Chambers as part of the Government Estate ii. Efforts have continued to achieve full public sector occupation of the accommodation iii. The Valuation & Lands Agency was requested to facilitate the appointment of a property agent to recommend appropriate service charge levels. Further information on the Department's response to the recommendations is set out below in the answers to the specific questions asked by the Committee. Inclusion of Richmond Chambers in NICS Estate The Department of Finance & Personnel decided that the accommodation is of no interest to them and consequently the property remains in my Department's ownership outside the NICS Estate. The Department has decided in principle to proceed with disposal action and has sought appropriate advice from the Valuation & Lands Agency. This is awaited. Building Management In the light of the above, the Department remains responsible for the management of the building. Occupation Level and Charges Approximately 88% of the total floorspace is occupied and the Training & Employment Agency is actively considering the occupation of the remaining 12%. Rents and service charges are being fully paid at the current established rates and a rent review for the portion occupied by the Northern Ireland Housing Executive is under way by the Valuation & Lands Agency. Service Charges The Valuation & Lands Agency is currently completing Terms of Reference for the appointment of a property agent to recommend service charge levels. The target date for completion of the review is now the end of April 2001. I hope this is helpful and I would be happy to provide any further information the Committee may require.Annex C Committee Response to DSD Correspondence of 09/03/01 Management of Richmond Chambers Thank you for your letter of 9 March 2001 on the actions taken by your Department in response to the Comptroller and Auditor General's report on the Management of Richmond Chambers (HC 288 of Session 1999-2000). The Committee is satisfied with your response and has decided that it will not be necessary to hold an evidence session on this subject. I am copying this letter to the Treasury Officer of Accounts Written Evidence on Appendix 3a Vote 3 Annex A Correspondence of 06/02/01 from the Committee to Mr L Ross, Accounting Officer of the Industrial Development Board, seeking further information on "Northern Ireland Appropriation Account 1999-2000, Vote 3" The Committee has noted a variance of £6,753,000 between expenditure and grant in Subhead A3. Although the Appropriation Account includes an explanation of the variation, the Committee is seeking a fuller and more detailed explanation. Also the Appropriation Account notes a loss of £2,161,000 in respect of remedial works carried out on a factory constructed by IDB. Again the Committee would like the detail of this loss and how it arose. A reply by 6 April would be appreciated. When we receive your reply the Committee will decide if it wants to take further evidence. I am copying this letter to the Treasury Officer of Accounts. Annex B Correspondence of 03/04/01 from Mr L Ross, Accounting Officer of the Industrial Development Board. Northern Ireland Appropriation Accounts 1999-00: Vote 3 I am replying to your letter dated 22 March 2001 regarding two points raised by PAC in connection with our Land and Buildings activities during 1999/2000. Firstly, with regard to the variance of £6,753,000 between expenditure and grant in Subhead A3 approximately £4m of the total variance arose because of a decision by a potential inward investor not to proceed with a foundry project on the ex-Mackies site in West Belfast. IDB was willing, subject to a positive appraisal of the Company's business case, to negotiate the purchase of the site from the Receiver and had budgeted for this. In turn IDB would grant a lease to the company to set up a new foundry operation. Subsequently however the company decided not to proceed with their plans to locate in N Ireland. The remainder of the variance arose from slippage, which was outside our control, in our land acquisition and estate development works programme. Notably, we had protracted negotiations with the main landowner in respect of land acquisition in the Magherafelt area and a High Court challenge and subsequent judgement regarding our proposed vesting of land at Banbridge for a new industrial estate further delayed work which had been planned for 1999/2000. The normal in-year monitoring process whereby we inform DETI HQ and through them DFP of our ongoing financial position identified these potential underspends and relevant resources were re-allocated to meet substantial pressures on our ID Grant provision. Government accounting rules do not allow us to take a negative supplementary estimate (i.e. to reduce our provision below the original main estimate figure). Consequently, although we informed our DETI and DFP colleagues that our likely outturn expenditure on Land and Buildings would be in the region of £15.5m it was not possible for us to reduce the figure of £22.4m, which appeared in the Spring Supplementary estimates and on which the Appropriation Accounts are based, to £15.5m. In reality however we were working to a control total of £15.5m for Land and Buildings with a corresponding increase in the provision of Assistance to Industry grants and transfers at subhead C5. I think it is important that the Committee is aware that the in-year monitoring system identifies pressures and easements and that working with our colleagues in DETI HQ and DFP we maximised our use of resources even though this may not be wholly apparent from reading the relevant Appropriation Accounts. Secondly, the loss of £2.161m arose from a project for the design and construction in 1990 and 1991 of a 35,000 sq metre factory at Campsie Industrial Estate, Londonderry to be occupied by Fruit of the Loom Manufacturing Company Limited (FOTL) as a plant for spinning cotton yarn. The building was constructed by IDB under the terms of a Development Agreement between IDB and the company. The total cost of the factory was £14.6m including professional fees. A team of consultants (the Design Team) was employed to design the building, and supervise its construction. Work on the design of the building began early in 1990. Construction work commenced on site at the beginning of May 1990 and was completed approximately one year later. In October 1991, with the onset of colder winter weather, a serious condensation problem manifested itself inside the building , with water dropping from the inner skin of the roof cladding onto the production area below. Investigations revealed that the principal cause of the problem was the Design Team's failure to make adequate provision in the design of the building for the internal controlled levels of temperature and humidity which were required for the process of cotton yarn spinning. In the course of the ensuing investigation other problems came to light , most of which were attributable to errors in the design of the building, but some of which were construction defects. In consequence, extensive remedial works, mainly to the factory roof had to be carried out in 1995 and 1996 at a total cost to IDB of £3,125,163.98 together with professional fees at £387,080.09. IDB carried out the works on foot of Counsel's legal opinion that IDB would be held liable to FOTL for the cost of remedying the defects on the basis that IDB was in breach of the Development Agreement. IDB sought to recover the remedial works expenditure as damages for breach of contract from the Design Team and contractors involved. The litigation was lengthy and complex because of the technical issues involved. The various defendants maintained a vigorous denial of liability and despite efforts by the Judge at pre-trial reviews, no real attempt was made by the defendants to settle the case either singularly or jointly before the case came to the High Court on 4 May 1999. Serious settlement negotiations only began after the case commenced and following the opening address by IDB's Counsel. After 3 days of intensive negotiations, settlement agreements were reached with the individual defendants. The total amount recovered under the settlement agreements was £1,350, 756.20. In reaching these agreements the choice facing IDB was between taking the case through to judgement and enforcement or accepting settlements which represented the maximum amount which could be extracted from the individual parties in the light of their professional indemnity insurance cover. To have rejected the settlement offers would have meant IDB incurring further legal costs. In the case of the latter this would effectively have reduced the amount available for settlement at a later stage in the trial because of the 'cost inclusive' nature of the professional indemnity cover. Or if the litigation had been pursued to a conclusion and a judgement was subsequently obtained and enforced, it would almost certainly have put the defendants out of business with no guarantee of any greater sum by way of recovery than that obtained by negotiation. In the circumstances IDB's Counsel strongly recommended acceptance of the final settlement figures. The loss of £2,161,487.87 referred to in the accounts is the difference between the cost of remedial works (£3,512,244.07) and the total amount recovered under the terms of the settlement with the defendants (£1,350,756.20). I trust that this additional information is helpful to the Committee. I am copying this letter to the Treasury Officer of Accounts. Annex C Committee Response to IDB Correspondence of 03/04/01 I refer to your letter of 3 April 2001 responding to points this Committee has raised on IDB's Land and Buildings activities including the substantial loss of £2,161,000 in respect of remedial works carried out on the Fruit of the Loom factory. The Committee has noted that the amount recovered from the Design Team and contractors was the maximum that could be extracted from individual parties in the light of their professional indemnity insurance cover. The Committee expects lessons to be learned from this, in particular the need to ensure that Design Consultants, Architects and Contractors have the appropriate level of insurance cover in place commensurate with the value and complexity of the building to be designed. I understand that the Department of Finance and Personnel has already drawn this point to the attention of Principal Finance Officers. I am copying this letter to the Treasury Officer of Accounts. Appendix 3B Vote 4 Annex A Correspondence of 22/03/01 from the Committee to Mr B Robinson, Accounting Officer of the Department of Enterprise, Trade and Investment, seeking further information on "Northern Ireland Appropriation Account 1999-2000, Vote 4" The Committee has noted a variance of £6,007,000 between expenditure and grant in Subhead K4. Although the Appropriation Account includes an explanation of the variation, the Committee is seeking a fuller and more detailed explanation. A reply by 6 April would be appreciated. When we receive your reply the Committee will decide if it wants to take further evidence. I am copying this letter to the Treasury Officer of Accounts. Annex B Correspondence of 29/03/01 from Mr B Robinson, Northern Ireland Appropriation Account 1999-00: Vote 4 Thank you for your letter of 22 March seeking, on behalf of the Committee, a fuller and more detailed explanation of the variation of £6,007,000 between expenditure and grant in Subhead K4. This variation was mainly a consequence of the shortfall in respect of anticipated further clawback payable to the Department as a result of the (non-arm's length) disposals by NIE, in 1997/98, of part of its Danesfort headquarters complex and its shareholding in the former NIE Retail Ltd which operated the Shopelectric retail chain of 34 shops. The clawback entitlement arises from a Deed of Debenture drawn up between the Department of Economic Development and NIE, as part of the privatisation arrangements. This provides that certain disposals by NIE of the property transferred to it under those arrangements, in the 10 year period to 31 March 2003, may be subject to clawback payable in favour of the Department. The Department is entitled to receive 50% of any gain accruing from a disposal based on its value in 1993 (adjusted for inflation to the disposal date) subject to the consideration exceeding £250,000 (also adjusted for inflation at the disposal date). NIE has calculated that clawback of £250,000 is payable on the disposal of the Danesfort complex, and made a clawback payment "on account", of £260,246 ie £250,000 plus £10,246 interest to the payment date, as permitted under the terms of the Debenture, on 27 March 1998. The company maintains that this is the total clawback payable on the disposals in the period. On the other hand, the Department, on the basis of advice provided by the Valuation and Lands Agency, has concluded that clawback totalling £6,341,838 is payable by the company ie £5,905,164 (including £455,485 interest to the payment date) on the Danesfort disposal, and a total of £436,674 (including £37,680 interest to the payment date) on the disposals of 5 of the retail shops. Because of the disagreement over the amount of clawback payable on the disposals, no further payment was received by the Department in 1999-00, and this is the main reason for the variation of £6,007,000 in Subhead K4. Despite discussions and exchanges of correspondence between the parties, it has proved impossible to narrow the substantial gap between the respective clawback calculations, and the Department has therefore triggered the dispute mechanism also contained in the Debenture. As a result, the two areas of dispute, namely (a) the valuations on which the clawback calculations are based and (b) an aspect of the methodology for the calculation of the interest payments, are in the process of being referred to separate independent 'Experts' for resolution, as also provided for in the Debenture. Appropriate provision has also been included in the 2001-02 main estimates in respect of the anticipated clawback payment. I should add that, under the terms of the Debenture, interest is also payable on any additional clawback payable as a result of the resolution of the disputes from the relevant disposal date(s) to the due date for payment of the agreed amount. I hope that this is helpful. I will, of course, be happy to provide any further information the Committee requires at this stage. Annex C Committee Response to DETI Correspondence of 29 March 2001 Northern Ireland Appropriation Accounts 1999-2000: Vote 4 I refer to your letter of 29 March 2001 which provided the Committee with a detailed explanation of a £6 million variance between expenditure and grant in Subhead K4. The Committee notes that the variation was mainly a consequence of the shortfall in respect of anticipated further clawback payable to the Department as a result of disposals by NIE, in 1997-98, of part of its Danesfort Headquarters complex and its shareholding in the former NIE Retail Limited which operated the Shopelectric retail chain of 34 shops. The Committee attaches great importance to Departments and public bodies ensuring that they have effective arrangements in circumstances where clawback is appropriate and that they vigorously pursue any sums due. The Committee notes the extent of the disagreement between your Department and NIE on the amount of clawback payable and would like a further report from you when the independent arbitration process has been completed. You may also wish to note that the Committee has asked the C&AG to review all other aspects of the follow-up to his 1994 Report on Privatisation (HC667), including those relating to the effective regulation of the industry and, if appropriate, to produce a report. I am copying this letter to the Treasury Officer of Accounts and the Accounting Officer in OFREG. Annex D Committee Correspondence to OFREG Northern Ireland Appropriation Accounts 1999-2000: Vote 4 Please find attached for your information correspondence between the Committee and Mr Bruce Robinson, Accounting Officer of the Department of Enterprise Trade and Investment concerning the issue of clawback arrangements with NIE. Annex E DETI reply to Committee Correspondence of 20 June 2001 Northern Ireland Appropriation Accounts 1999-2000: Vote 4 Your 20 June letter reported on the Public Accounts Committee's comments on the present state of play in the disagreement between the Department and NIE on the amount of clawback payable on the NIE disposals of part of its Danesford Headquarters complex and shareholding in the former NIE Retail Limited. I will arrange for a further report to the Committee, as requested, when the independent expert has reported his conclusions. I also note that the Committee has asked the C&AG to review all aspects of the follow-up to his 1994 report on privatisation and can confirm that he will have the Department's full co-operation in this work. I am copying this response to the Treasury Officer of Accounts and the Accounting Officer in OFREG. Appendix 3C Northern Ireland Tourist Board Report - Annex A Correspondence of 28/03/01 from the Committee to Mr B Robinson, Accounting Officer of the Department of Enterprise, Trade and Investment, seeking further information on "Northern Ireland Appropriation Account 1999-2000 Report: Northern Ireland Tourist Board: Failure to follow Proper Purchasing Procedures" The Public Accounts Committee has asked me to invite you to comment on the actions taken by your Department in response to the Comptroller and Auditor General's Report on Failure to follow Proper Purchasing Procedures (Northern Ireland Appropriation Accounts 1999-2000). The Committee would like you to address specifically the conclusions arising from the matters noted in the Report. Your responses should include details of the action plans put in place to implement change and any other relevant information. The Committee would be particularly interested in answers to the following questions: 1. Paragraph 2 indicates that for a number of years the Tourist Board had not been complying with the terms and conditions of its grant as set out in the Financial Memorandum with your Department. What steps have you taken to ensure that terms and conditions of funding will be properly adhered to in future? 2. Paragraph 6 indicates that, in the case of the 1999-2000 Foreign Guide contract, a £64,000 bid from W&G Baird, was accepted although it was £12,350 higher than the lowest bid which was £51,650. In how many other cases, since 1994-95 has work been awarded to W&G Baird in circumstances where there were lower bids. In each case, please state the amount of the W&G Baird bid and all lower bids together with the reasons for rejecting the lower bids. 3. Please confirm in how many cases since 1994-95 work was awarded to W&G Baird in circumstances where they submitted the lowest bid. 4. Paragraph 10 notes that the Government Procurement Agency (GPA) was used on a range of procurement exercises but not printing contracts. Please provide details of other contacts where GPA was not used? Why were printing contracts an exception? 5. Paragraph 12 makes it clear that W&G Baird had a business relationship with NITB prior to the appointment of Mr Bailie to the Board in 1994. Do you accept that an important lesson from this is that it is undesirable to make an appointment to the Board of a public body in circumstances where there is the potential for a serious conflict of interest because the prospective appointee's company is carrying out substantial business with the public body? Following receipt of your answers to the above questions, the Committee will decide whether it would be necessary to hold an Evidence Session on this subject. I should be grateful for a reply by 4 May 2001. A copy of this letter goes to the Treasury Officer of Accounts. Annex B Correspondence of 10/05/01 from Mr B Robinson, Northern Ireland Tourist Board Failure to Follow Proper Purchasing Procedures You wrote to me on 28 March, on behalf of the Public Accounts Committee, inviting me to comment on the actions taken by my Department in response to the Comptroller and Auditor General's report on the Northern Ireland Tourist Board's failure to follow proper purchasing procedures. The Committee asked five specific questions which I have answered in the following paragraphs using the same numbering as used in your letter. 1. In February 2000, at the request of NITB, the Department's Internal Audit Service investigated the procedures for awarding print contracts. This resulted in a number of recommendations, as acknowledged in the C&AG's report, to ensure that NITB followed proper procedures and adopted best practice. These included:
The Department's Internal Audit Service will also continue to review NITB internal procedures. 2. Mr Roy Bailie was appointed to the Board of NITB in 1994. As recorded in the C&AG report, W&G Baird Limited were major suppliers of print services to NITB prior to his appointment. Prior to 1994/95, print contracts had been placed by NITB with a range of Northern Ireland based printers without formal tendering. From an examination of NITB files it would appear that the 1994/95 and 1995/96 contracts to print the Main Guide and a contract to reprint a Golf Course Guide was awarded to W&G Baird Limited without formal tendering procedures being applied (Table 1). Table 1
Details of printing work undertaken by W&G Baird in relation to the Holiday Breakaway Brochure in 1994/95 and 1995/96 are set out in Tables 2 and 3 below: Table 2
Files for this brochure have been archived after being held for 5 years, however, remaining documentation would indicate that other competitive quotes were sought and received. Table 3
Files for this brochure have been archived after being held for 5 years, however documentation on the Holiday Breakaways 1997, working file indicates that a quote for £78,000 was received from Graham & Heslip Ltd. However, following difficulties experienced during the production of the 1995/96 winter brochure they were not awarded the contract. From 1996/97 the award of the print contract for the Main English Language and Foreign Language Guides followed a competitive tendering process involving the submission of a minimum of three written bids. NITB records indicate that on the following occasions contracts were awarded to W&G Baird Limited. These are detailed in Tables 4 to 11. Table 4
Following assessment of the tenders for 1997 W&G Baird Ltd was awarded the contract. The main rationale being:
Table 5
Included within the "reprint run" were additional brochures required for the 1997 Domestic Tourism Marketing Initiative (part of Tourism Brand Ireland) campaign at an additional cost of £50,000. Following assessment of the tenders W&G Baird Ltd was awarded the contract as:
Table 6
Following assessment of the tenders W&G Baird Ltd was awarded the contract as:
Table 7
Table 8
Following assessment of the tenders W&G Baird Ltd was awarded the contract as:
Table 9
Following assessment of the tenders W&G Baird Ltd was awarded the contract as:
Table 10
Following assessment of the tenders W&G Baird Ltd was awarded the contract as:
Table 11
Following assessment of the tenders W&G Baird Ltd was awarded the contract as:
3. Work was awarded to W&G Baird Limited in the following cases where the company submitted the lowest tender.
4. NITB formally signed a Service Level Agreement with GPA in July 2000. Prior to this date NITB used GPA on an ad hoc basis where NITB did not have appropriate in house expertise, product or market knowledge. Contracts tendered by NITB without using the services of GPA have included consultancy services in relation to Welcome Host, research, financial and marketing appraisals. 5. The practice here is governed by Her Majesty's Treasury Office guidelines. Where there is a potential for a conflict of interest arising where a board member of a public body is engaged in carrying out business with the public body, the body should ensure that procedures and controls are in place to protect such members from situations where there could be actual or perceived conflicts. While steps were taken to ensure that there was no actual conflict of interest in NITB, following the Department's Internal Audit Service Review, the procedures were recognised as inadequate to forestall the possibility of perceived conflict of interest. The resultant actions should ensure that this possible perception has been adequately addressed. Board members who have a private sector background do, of course, bring valuable business skills to bear in relation to the running of public bodies. There would be a loss to the public sector if people with suitable private sector experience were debarred from appointment to the boards of non departmental public bodies on the basis of a possible business relationship. I trust that the Committee finds this response helpful. Annex C Committee Response to DETI Correspondence of 10 May 2001 Northern Ireland Tourist Board I refer to your letter of 10 May 2001 on the failure of the Northern Ireland Tourist Board to follow proper purchasing procedures. The Committee considers your letter disturbing because it reveals the extent to which substantial print contracts were awarded to W&G Baird in circumstances where there was either no tendering at all or where there were lower bids. In the Committee's view, the reasons cited for rejecting these lower bids are not convincing. However, the Committee does acknowledge that your Department has taken a range of measures to ensure proper procedures are followed in the future. The Committee has asked for a further report from you in 12 months time on all print contracts awarded since April 2000. This report should disclose full details of all bids received and the basis on which contracts were awarded. You have not accepted the proposition that an important lesson from this case is that it is undesirable to make an appointment to the Board of a public body in circumstances where there is potential for a serious conflict of interest because the prospective appointee's company is carrying out substantial business with the public body. You argue that there would be a loss to the public sector if people with suitable private sector experience were debarred from appointment to the Boards of non-departmental public bodies on the basis of a possible business relationship. I should point out that the Committee fully recognises that Board members who have a private sector background can bring valuable business skills to bear in the running of public bodies. It also recognises that experienced people in the hotel and catering industry should not be precluded from appointment to the Board of NITB because their business receives NITB grants. However, the Committee makes a clear distinction between this type of situation and the undesirability of making a Board appointment in circumstances where the appointee's company is carrying out substantial commercial business with the public body. In such circumstances it would be extremely difficult for any public body, even a well-managed one with sound procedures, to deal effectively with the perception that potential suppliers are not treated equitably. In the Committee's view, guidelines on public appointments should be looked at again in the light of the Tourist Board case. In so far as the guidelines which apply in Northern Ireland broadly mirror GB guidelines, this would seem to be a point of national significance. I am copying this letter to the Treasury Officer of Accounts. Annex D DETI reply to Committee Correspondence of 18 June 2001 Northern Ireland Tourist Board - Failure to Follow Proper Purchasing Procedures I am writing to confirm receipt of your 18 June letter setting out the Public Accounts Committee's views on the weaknesses in the Northern Ireland Tourist Board's purchasing procedures. I note the Committee's acknowledgement of the measures taken by the Department to ensure proper procedures are followed in future and their request for a further report in 12 months on all print contracts awarded by the Board since April 2000. I am copying this letter to the Chief Executive to arrange for this information to be available to enable the Department to provide the necessary information to the Committee in due course. I have also noted the specific comments and concerns of the Committee on the question of appointments to the Board of public bodies where there is a potential for serious conflict of interest. As I have made clear before, we have sought to follow closely the Code of Practice for Board Members and in this case, as in others, have taken steps to avoid the potential for conflict of interest situations. Nonetheless, I accept that public perception is another consideration. Nonetheless I note your reference to the national guidelines and the Treasury Officer of Accounts and the Department will of course comply with any further guidance that he or the Treasury may provide. Appendix 3D Training and Employment Agency Report - Expenditure on Corporate Identity and the Promotion of the New Deal and Jobcentres Annex A Correspondence of 28/03/01 from the Committee to Mr A Shannon, Accounting Officer of the Department of Higher and Further Education, Training and Employment, seeking further information on "Northern Ireland Appropriation Account 1999-2000 Report: Training and Employment Agency: Expenditure on Corporate Identity and the Promotion of the New Deal and Jobcentres" Training & Employment Agency The Public Accounts Committee has asked me to invite you to comment on the actions taken by your Department in response to the Comptroller and Auditor General's Report on Expenditure on Corporate Identity and the Promotion of the New Deal and Jobcentres (Northern Ireland Appropriation Accounts 1999-2000). The Committee would like you to address specifically the lessons arising from this case. Your responses should include details of the action plans put in place to implement change and any other relevant information. The Committee would be particularly interested in answers to the following questions: 1. Paragraph 4 refers to the incomplete and inaccurate nature of basic tendering documentation. What new procedures and guidance has been issued to your staff on how contracts should be awarded? Did the staff who handled the GCAS contract ever receive any formal training in procurement procedures? 2. Paragraph 1 indicates that the total value of business awarded to GCAS, between 1996-97 and 1999-2000, without going through a proper tendering procedure, was £900,000. Have any further payments been made to GCAS in 2000-2001 and, if so, are proper procedures now being applied? 3. Paragraph 8 notes that the Agency has taken action to introduce robust new procedures that involve the Government Purchasing Agency (GPA) from the outset of any purchasing exercise. Why was GPA not used previously? 4. In view of the C&AG's findings what checks have you carried out to satisfy yourself that purchasing procedures are being complied with on other contracts? Can you give the Committee a firm assurance that this failure to follow basic procurement procedures will not be repeated? 5. Paragraph 12 indicates that proper terms of reference and budgets were not drawn up for the work awarded to GCAS and that, in the absence of a fixed price budget agreed at the outset, the Agency was not in a position to exercise effective control over design and advertising expenditure incurred on its behalf by GCAS. Have any other contracts been awarded on this basis? Can you give the Committee a firm assurance that all future contracts will be commissioned under a fixed-fee arrangement? 6. Please explain whether, in your view, expenditure of nearly £1million on the design of a new corporate identity, re-branding of offices as "Job Centres" and the promotion of New Deal represented good value for money. Following receipt of your answers to the above questions, the Committee will decide whether it would be necessary to hold an Evidence Session on this subject. I should be grateful for a reply by 4 May 2001. A copy of this letter goes to the Treasury Officer of Accounts. Annex B Correspondence of 04/05/01 from Mr A Shannon, Accounting Officer of the Department of Higher and Further Education, Training and Employment. Training and Employment Agency: You wrote to me on 28 March inviting comment on the actions taken by the Department given the Comptroller and Auditor General's Report on failure to follow proper purchasing procedures in the case of GCAS. It may be helpful if, first of all, I reviewed the history of the GCAS contract and the action taken by the Training and Employment Agency and Department in relation to procurement practice. DED signed a Service Level Agreement with GPA in September 1997. At that time T&EA was negotiating a renewal of its 1994 SLA with GPA that had lapsed. It was instead decided in March 1998 to include the Agency within the scope of the DED SLA. By the time this was agreed, the GCAS contract was already underway. However, GPA services were available prior to the establishment of the formal SLA and should have been used as a matter of best practice. The staff who handled the GCAS contract did not receive any formal training in procurement procedures. Training of this nature was unnecessary because the professional services of GPA were available and should have been used. It is apparent as indicated in the C&AG's report that staff in the Branch dealing with the GCAS contract were not aware in 1997 of the relevant guidance. Payments totalling £195,210.79 were made to GCAS for a variety of different contracts during 2000/2001. Details of these are set out in the attached Annex B1. £105,092 of this expenditure was for work in Jobcentres related to the compulsory New Deals (New Deal for 18 - 24 year olds and New Deal for 25+) and was paid under the terms of the original GCAS contract following advice from GPA. When devolution took place in December 1999, work on New Deal branding was suspended pending clarification of the future identity of Jobcentres. It was subsequently agreed that they would continue to operate under the T&EA corporate identity. The Department sought GPA advice on tendering for the completion of the New Deal work. GPA took the view that, on value for money grounds, the best approach would be to engage GCAS to complete the work they had already started as any tendering exercise would cause delay and inevitably result in higher costs. Expenditure on the Buttons Project (c£5k) was also for the completion of work started under that contract. Apart from these payments, which were essentially for the completion of work already underway, I can confirm that proper tendering procedures were followed in all other cases. Following the establishment of the Department in December 1999, comprehensive guidance on procurement procedures has been issued to all staff. For the first few months the Department operated through the arrangements inherited from the old Departments until a Service Level Agreement could be signed starting in the new financial year. In March 2000 a Departmental Finance Bulletin (No 4) advised staff that a Service Level Agreement with the Government Purchasing Agency (GPA) had been agreed. This Bulletin made it a mandatory requirement to use the services of GPA for all procurement except for the purchase of individual items costing less than £500 where the GPA does not have an appropriate call-off contract. The Bulletin also made it a mandatory requirement to obtain the prior written consent of the Accounting Officer for any proposal not to use the GPA. In August 2000 Departmental Bulletin No 6 introduced its policy on the use of consultants. This re-enforced the requirement in the SLA to use the services of GPA for purchasing of the services of consultants. (The T&EA was previously subject to the DED policy on use of consultants.) In addition to these documents, in November 2000 the Department issued Internal Audit Service Bulletin No 6 on purchasing arrangements. This bulletin provided guidance on deficiencies highlighted by DHFETE and DETI internal audit reports. Paragraph 6 provides specific guidance on dealing with contractual change. These bulletins were issued to all Heads of Divisions and Branches whose responsibility it is to bring them to the attention of their staff. Copies of these documents are attached for information. In addition to these measures, part of Internal Audit's role is to report any unusual or irregular procurement practices discovered in the course of an audit. The Department also monitors the use of consultants in line with established DFP procedures. I can assure the Committee that all reasonable steps are being taken to ensure that robust procurement procedures are followed at all times. You raised a number of other issues. My views on these are as follows: I agree that awarding contracts on a fixed-fee basis should be the normal procedure. There may be circumstances in which a variation to that approach is appropriate. For example, a contract to audit the finances of an organisation where there is a suspicion of irregularity may merit a "rate per day" arrangement where competitive rates are sought but the number of days is subject to review. It is then a matter for the Department to determine the length of the contract given the circumstances as the work progresses. I am not advocating open-ended contracts, but a mechanism whereby they can be amended subject to exercise of proper control by management and on the basis of GPA advice. I expect any other circumstances when a fixed-price contract may not be appropriate to be extremely rare and to be based on GPA advice. I am not aware of any other contracts that have been awarded on the same basis as the GCAS contract. There were unusual circumstances surrounding the GCAS case. The Agency was initially developing a new corporate identity but this was complicated by the need to launch "New Deal" with it's own unique identity; to match the rapid pace of progress in Great Britain; and, later, to deal with the complication caused by devolution. I accept the real issue in this case was a lack of management control over the contract. The focus of attention at the time was to develop and introduce New Deal quickly: re-tendering the GCAS contract would have resulted in delays. Nevertheless I accept fully that the key loss of control here was in allowing the contract to run on without a tendering exercise. It is difficult to address the question of value for money retrospectively. However, during 2000/01 when the Department's revised purchasing arrangements took effect, GCAS was awarded a number of contracts following competitive tendering exercises. This indicates that the company is competitive in its field. We believe that the services provided prior to 2000/01 were value for money but what cannot be demonstrated now is that GCAS provided the best value for money possible at the time. This is clearly unsatisfactory. New Deal has made a significant contribution to the fall in unemployment as evidenced by the fall in the numbers in the target groups for the two main New Deals (New Deal for 18-24 year olds and New Deal for 25+), from April 1998 when New Deal was first introduced. The falls in the target groups from April 1998 to February 2001 are 62% and 57% respectively. While this fall cannot solely be attributed to New Deal, its effect is demonstrated by comparison with the fall in the non-New Deal claimant group over the same period, which stands at 4%. There have been significant, consequential reductions in public expenditure. Finally, I wish to assure the Committee that I take procurement matters very seriously and that I am fully committed to ensuring that we obtain the best value for money at all times. ANNEX B1 GCAS PAYMENTs 2000/2001
Annex C Committee Response to DHFETE Correspondence of 4 May 2001 Training and Employment Agency: Thank you for your letter of 4 May 2001 on the actions taken by your Department to address the deficiencies in purchasing procedures which were identified in the Comptroller and Auditor General's Report on the 1999-2000 Appropriation Accounts. The Committee is satisfied with your response and has decided it will not be necessary to hold an evidence session on this subject. I am copying this letter to the Treasury Officer of Accounts. Corporate Governance and Financial Management in Colleges Of Further Education; &University Of Ulster: Senior Officers' Expenses Annex A Correspondence of 16/05/01 from the Committee to Mr A Shannon, Accounting Officer of the Department of Higher and Further Education, Training and Employment, seeking further information on "Corporate Governance and Financial Management in Colleges of Further Education" and "University of Ulster: Senior Officers' Expenses" The Public Accounts Committee has asked me to invite you to comment on the action taken by your Department in response to the Comptroller and Auditor General's reports on:
Your response should include details of recommendations accepted or not accepted, action plans put in place to implement change and any other relevant information. The Committee would be particularly interested to have the answers to the following questions: (a) Corporate Governance and Financial Management in Colleges of Further Education (i) Does the Secretary to each Governing body have a clear job description, receive relevant training and is he/she independent from College systems and the Principal (paragraph 2.17 of the report) ? (ii) Has each Governing body established self-assessment procedures regarding its effectiveness (paragraph 2.25) ? (iii) Does each Governing body have procedures in place for the formal appraisal of Principals (paragraph 2.30) ? (iv) Has each college developed specific links between financial plans and development plans (paragraph 4.4) ? (v) Does each college Governor now receive a termly report on the financial position of his/her college (paragraph 4.10) ? (vi) Has each college sufficient control over its assets, in particular, records of all loans, an up-to-date asset register, and security marking of equipment (paragraph 5.10) ? (vii) Does the Department regularly review its controls over grant claims to ensure potential over-claims are detected before grant payment is made (paragraph 5.31) ? (b) University of Ulster: Senior Officers' Expenses (i) Paragraph 7 of the Report outlines the main features of revised guidance issued in December 1998 for the operation of the corporate credit card scheme. Has the revised guidance been implemented in full and is it operating satisfactorily ? (ii) Paragraph 10 records that the University had undertaken to review the need for guidance on standards of travel and accommodation for staff and on the disclosure of gifts and hospitality received. Has the review been carried out and, if so, what was the outcome ? (iii) Paragraph 11 notes that the NIAO findings had been brought to the attention of the Higher Education Funding Council for England (HEFCE) whose auditors were to take them into account during a review they were carrying out in the University. Can you supply the Committee with the relevant results of the HEFCE review and detail any action taken by your Department and the University in response ? (iv) Paragraph 14 refers to measures announced by Government to strengthen financial control and accountability, including requirements that:
The report states that all public bodies should have sound guidance in place covering such matters. Can you provide the Committee with details of any action the Department and the University have taken in response to paragraph 14 ? The Committee will consider the information you provide and decide whether it will be necessary to hold evidence sessions on these subjects. I would be grateful for a reply by Friday 15th June 2001. I am copying this letter to the Treasury Officer of Accounts. Annex B Correspondence of 19/06/01 from Mr A Shannon, Accounting Officer of the Department of Higher and Further Education, Training and Employment. I am replying to your letter of 16 May. I am sorry to have missed your deadline. Corporate Governance and Financial Management in Colleges of Further Education The Department has worked with the Sector since publication to give effect to the recommendations of the Report, all of which were accepted. There have been a number of discussions, working group meetings and seminars as set out below. The response of the sector has been positive. We are advised that the recommendations have been either implemented in full or are in process of implementation in all colleges. In relation to the Report, the Department's response to each of the NIAO's recommendations is set out in the table attached as Annex B1. Following publication in December 1999 of the NIAO report on 'Corporate Governance and Financial Management in Colleges of Further Education', the Department took a number of actions aimed at progressing the recommendations. These included:
The outcomes of the working group's discussions were focused on specific NIAO recommendations and included:
The training working group will be meeting again in the Autumn to review progress and take stock of the current position and plan any further training required. The Department is continuing to follow up NIAO's recommendations with each college to ensure that they are being implemented. A number of specific questions are of particular interest to the Committee: Does the Secretary to each Governing body have a clear job description, receive relevant training and is he/she independent from college systems and the Principal? Response: The Department accepts the NIAO's recommendations in relation to the Secretary to each Governing Body. Sixteen out of seventeen colleges have advised that a clear description of the duties attached to the post of Secretary to the Governing Body are available and that individuals appointed to the post understand the importance of independence in relation to their duties to the Governing Body. The remaining college is in the process of implementing the NIAO's recommendation In addition, a training seminar for Secretaries to Northern Ireland Governing Bodies has been arranged by the Association of Colleges. The seminar will address the Secretary's duties, responsibilities, relationship with Chairs of Governing Bodies and Principals/Directors, and job descriptions based largely on objective criteria. The Department's Guide for Governors highlights the importance of this issue. Has each Governing body established self-assessment procedures regarding its effectiveness? Response: The Department accepts the NIAO's recommendations that each Governing Body should establish self-assessment procedures regarding its effectiveness. The Governing Bodies of six out of the seventeen colleges have implemented self-assessment procedures. The Governing Bodies for the remaining colleges are all in the process of establishing self-assessment procedures. Does each Governing body have procedures in place for the formal appraisal of Principals? Response: The Department accepts the NIAO's recommendation regarding the need for Governing Bodies to have procedures in place for the formal appraisal of Principals. Six Colleges have advised that they have formal procedures in place for regular appraisal of their principals' performance. A number of other colleges have advised that they have informal procedures in place. The remainder report that they plan to implement formal procedures in the near future. In addition, the Department is further pressing the need for performance to play a key role in the assessment of Principals/ Directors through insisting on the introduction of a Performance Related Pay Scheme based largely on objective criteria. Has each college developed specific links between financial plans and development plans? Response: The Department accepts the NIAO's recommendation that each college should develop specific links between financial plans and development plans. In establishing the requirements for the submission of College Development Plans (CDPs) in 1999, the Department included a financial pro-forma, which required colleges to set out their anticipated income and expenditure for the three-year period of the CDP. The pro-forma covers the following areas: -
In the analysis of CDPs for 2000/2001,the Department was satisfied that the figures provided by colleges were a realistic assessment of likely income and expenditure over the three-year period. The link between CDPs and financial plans is a key focus of the CDP process and has reinforced the colleges' understanding of their current and future financial position as a basis for establishing whether costed elements of the CDP can be delivered. The Department has undertaken seminars for 9 colleges to discuss CDPs and the link between financial and development plans is a key part of the seminars. Seminars for the remaining colleges will be completed in Autumn 2001. Does each college Governor now receive a termly report on the financial position on his/her college? Response: The Department accepts the NIAO's recommendation regarding the need for each college Governor to receive a termly report on the financial position on his/her college. All colleges have advised that this recommendation has been implemented. Has each college sufficient control over its assets, in particular, records of all loans, an up-to-date asset register, and security marking of equipment? Response: The Department accepts the NIAO's recommendations regarding the need for colleges to maintain sufficient control over their assets. Eleven of the seventeen colleges have advised that they have implemented the NIAO's recommendation in full. All other colleges are in the process of implementing the recommendations. The need to ensure that colleges take the necessary action in relation to this recommendation was addressed at the seminar for colleges on 14 February 2001. Does the Department regularly review its controls over grant claims to ensure potential over-claims are detected before grant payment is made? Response: The Department accepts the NIAO's recommendations regarding the need to regularly review its controls over grant claims to ensure potential over-claims are detected before grant payment is made. All grant claims are checked by staff in the FE Finance & Funding Branch to ensure that there are no potential over- claims. Details of all payments are input to the FE Finance & Funding Branch's payment and budget monitoring system. The Department's Internal Audit Service carried out a review to examine and evaluate the adequacy and effectiveness of the Further Education colleges' internal audit arrangements and to approve the quality of colleges' Internal Audit operation. The Departments' Internal Audit Service made a number of minor recommendations, which were accepted by the Department. Details of these recommendations were forwarded to all the colleges' Internal Auditors in November 2000. (b) University of Ulster: Senior Officers' Expenses I am familiar with the background to the C&AG's report detailing the shortcomings in the operation of the University of Ulster's corporate credit card scheme. As the Public Accounts Committee will be aware, the concerns of the Northern Ireland Audit Office (NIAO) about this matter were raised initially with the former DENI in April 1999. Recognising the serious nature of these concerns, the former Department immediately wrote to Lord Smith, the then Vice-Chancellor of the University of Ulster, to express its own grave concern about the matter and seek his personal assurance that the University had taken the action necessary to rectify the shortcomings identified by the NIAO. In follow-up, the Department's Permanent Secretary, as the DENI Accounting Officer, met with the University's Treasurer in June 1999 and he was assured by that meeting that the University had learned a salutory lesson and was making every effort to ensure the introduction of robust procedures of control for the use of its credit cards. The DENI Accounting Officer, having accepted the C&AG's report as an accurate account of the University's shortcomings in the matter, responded to the report's conclusions by forwarding copies of the HM Treasury's guidance on the use of the Government Procurement card to the University and recommending its use as a model for the introduction of credit card schemes. He also accepted, and drew to the attention of relevant bodies, the recommendation that all public bodies have in place sound guidance covering such matters as foreign travel and hospitality and also audit arrangements to audit compliance of expense regulations (including independent checks on senior staff expenses). In doing so, he also advised the Higher Education Funding Council for England (HEFCE) which, along with HE sector bodies, was responsible for drawing up the University Sector's form of accounts requirement SORP (the Statement of Recommended Practice on Accounting in Higher Education Institutions), of the C&AG's views on the matter. As noted above, I have familiarised myself with the background to the C&AG's report on the matter and, while I share the grave concerns expressed at the time by the Accounting Officer of DENI over the degree of laxity in the University's controls in the operation of its credit card scheme, I have, nevertheless, gained a great deal of reassurance from the positive and speedy response the University made to the report's findings and from the confirmation which the HEFCE Auditors have been able to give that the University has taken the appropriate actions to remedy the situation. As regards the specific questions raised in your letter I would answer as follows: Question 1 Paragraph 7 of the Report outlines the main features of revised guidance issued in December 1998 for the operation of the corporate credit card scheme. Has the revised guidance been implemented in full and is it operating satisfactorily? Answer: The University withdrew all corporate cards issued to University staff in early 1999. The University's use of a corporate credit card scheme has therefore now ceased entirely. Question 2 Paragraph 10 records that the University had undertaken to review the need for guidance on standards of travel and accommodation for staff and on the disclosure of gifts and hospitality received. Has the review been carried out and, if so, what was the outcome? Answer: The University undertook a major review of its Expenses Policy and Procedures in late 1999/early 2000. As a result, a new Expenses Policy and Procedures Manual was compiled in line with the guidance on travel and subsistence policies and on international policy issued by the Higher Education Funding Council for England (HEFCE). The new manual was approved by the University's Finance Committee in May 2000 and circulated to staff. The contents of the manual have also been made available to everyone in the University through the University's intranet. Question 3 Paragraph 11 notes that the NIAO findings had been brought to the attention of the Higher Education Funding Council for England (HEFCE) whose auditors were to take them into account during a review they were carrying out in the University. Can you supply the Committee with the relevant results of the HEFCE review and detail any action taken by your Department and the University in response? Answer: In considering the actions taken by the University following the issue of the NIAO memorandum on senior managers' expenses and usage of corporate credit cards, the HEFCE review, completed in October 1999, made two specific recommendations as set out in Annex A. [Not included in Report] In a follow-up audit visit to the University a year later, the Head of Institutional Review from HEFCE reported that he was satisfied that the changes to governance, financial management and audit arrangements meant that there had been progress on the issues raised in the HEFCE review. He welcomed the University's decision to withdraw all credit cards which he felt would allay NIAO's concerns in respect of that issue, and concluded that the review had been brought to a satisfactory conclusion. Question 4 Paragraph 14 refers to measures announced by Government to strengthen financial control and accountability, including requirements that:
The report states that all public bodies should have sound guidance in place covering such matters. Can you provide the Committee with details of any action the Department and the University have taken in response to paragraph 14? Answer: As noted in answer to question (2), the University has, with effect from the beginning of the year 2000, introduced a new Expenses Policy and Procedures Manual which sets out the procedures and controls over travel (including overseas travel) and subsistence, hospitality, and the acceptance of gifts. In addition, the University's internal audit arrangements (presently undertaken by Deloitte and Touche) provides for an audit of employees' expenses claims. The last such audit was undertaken in 2000 with a further review of senior officers' expenses claims scheduled over the next twelve months. Annex B1 Departmental Response to NIAO Recommendations
Annex C Committee Response to DHFETE Correspondence of 19/06/01 Corporate Governance and Financial Management in Colleges of Further Education University of Ulster: Senior Officers' Expenses (HC 288 of Session 1999-2000). Thank you for your letter of 19 June 2001 on the actions taken by your Department to address the deficiencies which were identified in the Comptroller and Auditor General's Reports on Corporate Governance and Financial Management in Colleges of Further Education (NIA 5 of Session 1999-2000) and University of Ulster: Senior Officers' Expenses (HC 288 of Session 1999-2000). The Committee is satisfied with your response and has decided it will not be necessary to hold an evidence session on these subjects. I am copying this letter to the Treasury Officer of Accounts. Bridge Assessment Annex A Correspondence of 19/06/01 from the Committee to Mr R Spence, Accounting Officer of the Department for Regional Development, seeking further information on "Bridge Assessment and Strengthening Programme" Bridge Assessment and Strengthening Programme The Public Accounts Committee has asked me to invite you to comment on the action taken by your Department in response to the Comptroller and Auditor General's Report on the Bridge Assessment and Strengthening Programme (HC 396 of Session 2000-2001). Your response should include details of recommendations accepted or not accepted; action plans put in place to implement change and any other relevant information. The Committee would be particularly interested to have answers to the following questions: (i) Figure 2 of the Report shows that the Roads Service had identified 5,539 bridges as requiring assessment and, by the end of December 1998, 5,219 had been assessed. How many of the remaining 320 bridges still require to be assessed and does Roads Service expect to complete the assessment programme by the end of December 2001? Of the total bridges so far assessed how many require to be strengthened? (ii) Paragraph 18 of the Report records that all bridges on principal routes, with two exceptions, had been strengthened to carry 40 tonne vehicles by the EU deadline of 1st January 1999. Could you briefly explain why Roads Service was unable to fully meet its responsibilities in respect of the European Directive and have both bridges now been strengthened? (iii) The Bridge Assessment and Strengthening Programme began in 1986 and, based on the present level of funding, strengthening of all sub-standard bridges will not be finished until 2008-2010. Paragraph 25 of the Report notes that Roads Service did not attach any interim targets or milestones to the Programme which has made it difficult for the Agency to assess and report meaningfully on progress. What interim target dates have now been agreed and is it Roads Service's intention to publicly report its performance annually against these? (iv) Paragraph 26 of the Report notes that Roads Service had taken steps to introduce a bridge management information system in 1999. How is this new system performing? Is it providing complete, accurate and timely data to enable Roads Service to benchmark its performance across Divisions and assess whether the Programme is being delivered to time, cost and quality? Following receipt of your answers to the above questions, the Committee will decide whether it would be necessary to hold an Evidence Session on this subject. I should be grateful for a reply by 20th July 2001. A copy of this letter goes to the Treasury Officer of Accounts. Annex B Correspondence of 20/07/01 from Mr Nigel Hamilton, Bridge Assessment and Strengthening Programme I am replying to your letter of 19 June 2001 and for convenience have referred to your paragraph numbers: 1. The European Directive referred to bridges on principal routes having to be capable of taking the new 40 tonne EU vehicle on International Journeys by 1 January 1999. Roads Service considered that it was unlikely that such vehicles would start and end their journeys on such routes and made a decision at the beginning of the assessment programme to assess the carrying capacity of all bridges on all routes. This resulted in many more bridges being assessed than required by the EU Directive but this decision was vindicated in light of the 1998 White Paper on Future of Transport (CM 3850) which concluded "it would be very difficult in practice to distinguish national from international journeys in a way which would be both fair and efficient and consequently it is now proposed to bring forward legislation to allow 40 tonne lorries on both Domestic and International journeys to operate on roads throughout the UK". A total of 318 bridges remain to be assessed but as the majority of these are small span masonry arch type structures on minor routes a decision was taken in 2001 by the Roads Service Board to extend the completion date of this work to December 2004. In order to meet the proposed December 2001 deadline it would have been necessary to employ the private sector and this would have adversely impacted the strengthening programme which was considered a greater priority. It is proposed to complete the assessment of 51 bridges in 2001, with work programmed to be carried out in the latter half of the year. Of the bridges presently assessed 430 remain to be strengthened and again the majority of these structures are on minor routes. 2. Since 436 bridges had to be assessed and 57 bridges strengthened on the principal routes to comply with the Directive it is considered to be quite an achievement to complete this work for all but two structures within the timeframe. The two bridges not strengthened by 1 January 1999 were the M1 River Bann Bridge and the Bann River Bridge, Portadown. Design and investigation work for the strengthening of the M1 bridge has been quite complex and this has caused delay but the scheme is presently out to tender. The other structure, the Bann River Bridge, Portadown, will be strengthened in 2002 following the completion of the Northway scheme in the town. 3. During the lifetime of the assessment and strengthening programme Roads Service has held bi-annual meetings of a Working Group monitoring progress on this work across all Divisions. Details of these meetings and progress on both assessment and strengthening have been minuted. Work was targeted on the principal routes as per the EU Directive and the fact that Roads Service to all intents and purposes met the 1 January 1999 EU deadline is justification that the system adopted worked successfully. However, interim targets have been put in place so that all assessment work will be completed by December 2004 with a specific number of bridges to be completed on an annual basis. The Roads Service Annual Report will reflect annual progress. 4. The new Bridge Management Database is now fully operational. Some problems were encountered early on with the transfer of data from the old system but it is now a source of valuable, useful and easily assessable information that assists the bridge engineers to fully monitor the bridge stock and make delivery of the programme easier. 5. An Action Plan has been put in place to have the remaining unassessed bridges completed by December 2004 by targeting a specific number of bridges each year. The Roads Service Bridge Priority Sub-Group has also drawn up a rolling 3-year strengthening programme, naming annually, bridges to be strengthened. It must be accepted that this programme is subject to change as local issues can alter priorities. I hope these comments clarify, to the Committee, the points raised in your letter. Annex C Committee Response to Department of Regional Development Correspondence of 20/07/01 Bridge Assessment and Strengthening Programme Thank you for your letter of 20 July 2001 on the actions taken by your Department to address the deficiencies which were identified in the Comptroller and Auditor General's Report on Bridge Assessment and Strengthening Programme (HC 396 of Session 2000-2001). The Committee is satisfied with your response and has decided that it will not be necessary to hold an evidence session on this subject. I am copying this letter to the Treasury Officer of Accounts. Performance Measurement and Reporting Annex A Correspondence of 19/06/01 from the Committee to Mr A Scott, Chief Executive in the Rate Collection Agency, seeking further information on "Performance Measurement and Reporting in the Rate Collection Agency" Performance Measurement and Reporting in the Rate Collection Agency The Public Accounts Committee has asked me to invite you to comment on the action taken by your Department in response to the Comptroller and Auditor General's Report on Performance Measurement and Reporting in the Rate Collection Agency (NIA 20 of Session 1999-2000). The Committee appreciates that action may already have been taken to implement the NIAO's recommendations. However, for the record, and to help the Committee decide on the need for further examination, I would be grateful for your response to the following queries (references are to the paragraph numbers in the NIAO report). Paragraph 2.10 Paragraph 3.6 Paragraph 3.10 Paragraphs 4.6, 7.8, 4.17 and 7.12 Paragraphs 4.8 and 4.17 Paragraph 4.11 Paragraph 4.23 Paragraphs 5.11 and 5.13 Paragraph 5.19 Paragraph 5.23 and 5.24 Paragraph 6.9, 7.4 and 7.6 Paragraph 6.13 Following receipt of your answers to the above questions, the Committee will decide whether it would be necessary to hold an Evidence Session on this subject. Annex B Correspondence of 08/08/01 from Mr A Scott, Performance Measurement and Reporting in the Rate Collection Agency (RCA) Thank you for your letter dated 19 June 2001 regarding the Public Accounts Committee's (PAC) invitation to comment on the action taken in response to the Comptroller and Audit General's (C&AG) Report on Performance Measurement and Reporting in the RCA (NIA 20 of Session 1999-2000). In your absence on leave your colleague Stephen McCourt very kindly extended the deadline for reply to 6 August. I am sorry I missed this. At the time of the Northern Ireland Audit Office (NIAO) review, many of the issues which subsequently appeared in the C&AG's report had already been identified and were being actioned by the Agency. All the recommendations made in the C&AG's report were accepted by the Agency and details of the action taken in relation to the questions raised by the PAC are set out on the paper attached. If you or any of the PAC members require any further information or clarification please let me know. NIAO REPORT ON PERFORMANCE MEASUREMENT AND REPORTING IN THE RCA RCA Response to PAC Questions Paragraph 2.10 - What progress has been made by the Agency in reviewing its objectives, identifying those which are clearly critical to its business, and setting key targets for each separate strategic objective? The Agency reduced the number of strategic objectives to three that focus clearly on business critical areas. They are: 1. To increase the percentage of the Gross Collectable Rate collected. 2. To manage resources efficiently and reduce the cost of collecting rates and managing Housing Benefit for owner-occupiers. 3. To increase customer (ratepayers and stakeholders) satisfaction levels. The strategic objectives are linked to key performance targets set by the Minister for output, efficiency, quality of service, and financial management. The revised strategic objectives, key Ministerial targets and operational objectives are published in the Agency's Corporate and Business Plans for 2000 - 2003 and 2001 - 2004. For the 2001-2004 Corporate and Business Plan the Agency also introduced the "Balanced Scorecard" approach to assist in the further development of the operational objectives. This approach built on previous years and ensured a balanced focus on all aspects of the business. The "Balanced Scorecard" supports the strategic objectives and compliments financial measures of past performance with measures of the "drivers" of future performance. Specific, measurable, achievable, realistic, and time-bound (SMART) objectives have been established which represent a balance between external measures for customers and stakeholders, and internal measures of critical business processes, innovation and learning and growth. Key result areas and associated objectives have been identified and developed in the areas of: customers, finance, processes, and learning and growth and the "Balanced Scorecard" approach has been cascaded down through the Agency to guide the day-to-day efforts of staff at all levels. The Agency objectives agreed by the Minister as key performance targets for 2001-2002 are: Output
Efficiency.
Quality of Service
Financial Management
Paragraph 3.6 - When were the Agency's Business Plans for 2000-01 and 2001-02 formally published? Action has been taken to ensure that the Agency's Business plans are in place and have been submitted to the Minister before the start of the financial year to which they relate. Publication of the Agency's targets for 2000-2001 was by PQ whereas 2001-2002 was by an AQ. The Agency is working with the Department to ensure that the targets are formally published as an Assembly question and answer before the end of April in future years. The Agency's Business Plans for 2000-01 and 2001-02 were submitted and approved by the Minister and formally published as follows:
Paragraph 3.10 - What progress has been made on reassessing the Agency's information requirements and on developing its management information system? Objectives to drive this matter forward were included in the Agency's 2000-03 Corporate and Business Plan and work to determine comprehensive management information needs and prepare a draft specification of requirements for an integrated replacement IT system is substantially complete. The Agency Chief Executive also asked Internal Audit to examine the systems used to monitor and report progress towards Ministerial targets. Key result areas, associated objectives and targets, management information and monitoring arrangements have been identified and cascaded down throughout the Agency. Improved monitoring and reporting arrangements are now operating at Board level supported by improved monitoring and reporting of information at lower levels throughout the Agency. In some areas however, the ability to capture the desired information is limited by the capabilities of the existing computer system. Substantial elements of functionality for an integrated replacement IT system have been drafted. Further work on the project to procure a new IT system / service is ongoing and will be informed by the outcome of the Quinquennial Review of the Agency. Paragraphs 4.6, 7.8, 4.17 and 7.12 - What is the explanation of incorrect performance information on unit costs? Can you provide the Committee with the correct information, including explanations for the variation between targets and actual performance, for 1998-99 and ensuing years? An apology for the error, an explanation and details of the correct information are set out the Agency's 1999-2000 Annual report (pages 8, 9 & 10) with figures in respect of earlier years restated where possible (copy attached as Annex B1). Inconsistency in the use of data coupled with lack of documentation to guide those collecting and using the data were the main reasons for the errors. Paragraphs 4.8 and 4.17 - What progress has been made on the disclosure of absolute unit costs of rate collection and processing Housing Benefit claims? Absolute unit cost targets for rate collection and recovery and Housing Benefit administration which include all costs (i.e. direct administrative costs plus notional costs) have been in operation since 1991-92 and published annually in the Agency's Corporate and Business plans. Actual performance against targets is independently validated by the Department's Internal Audit and reported each year in the Agency's Annual Report. Paragraph 4.11 - What is the latest figure for ratepayers paying by direct debit? There has been an increasing trend in the use of direct debit and just over 224,000 ratepayers now use this payment method. This represents an increase of over 100% since 1995. The Agency continues to encourage all ratepayers to pay their rates in this way and has recently been involved in a publicity campaign sponsored by one of our business partners (BACS). In addition, all ratepayers who do not pay by Direct Debit are targeted as part of the annual billing exercise. Collection by this method during 2000-01 totalled £220M, and accounted for 41% of the revenue collected. Paragraph 2.23 - What progress has been made in introducing an overall efficiency measure? The Agency's Corporate and Business plans includes unit cost targets for collection and recovery and Housing Benefit which include all costs (i.e. direct administrative costs plus notional costs) and a key performance target on living within budget. These targets are considered to be an appropriate means for driving improvements in overall efficiency. The Agency unit cost targets agreed by the Minister for 2001-2002 are:
Note: Work on the RIM and ONE projects are considered long-term investments aimed at improving service efficiency and quality. Such work temporarily increases the Agency's costs. To facilitate comparison with efficiency in earlier years, the costs associated with these projects are not included in the unit cost targets for 2001-2002. Paragraphs 5.11 and 5.13 - The Committee notes the Agency's success in recovering around 98% of collectable rates. What steps have been taken to include late assessments in the overall target to further improve performance? A Quinquennial Review of the Agency is currently on-going and the Department agreed that it would be appropriate to consider and explore the scope for including late assessments in the rate collection targets as part of that review should Agency status continue. Late assessments are new properties or changes to the net annual value of existing properties notified to the Agency after 1 January each year, which affect the total amount of rates due. In the case of such properties, the Department has acknowledged that there is generally insufficient time for the Agency to process and complete the collection and recovery activities required, which may include legal proceedings, within the remaining three months of the financial accounting year. Consequently, late assessments have been excluded from the Agency's collection targets. Paragraph 5.19 - What changes have been made to the procedures for authorising write-offs? How has the Agency taken account of the effect of write-offs in the targets for rates recovery? The Agency has reviewed its write-off strategy and is satisfied that procedures comply with the Government accounting requirements, are sufficiently rigorous and are applied consistently. The Agency does not consider it is appropriate to adjust the relevant targets to take account of the amount of write-off as this would not accurately reflect the effectiveness of the Agency. Bankruptcy and liquidation cases account for the largest share of write-offs in any year and the Agency has full delegation to write these amounts off. Bankrupts are fully protected by the courts and without leave of the court there is no other action this Agency can take against debtors. The Agency is not deemed to be a 'preferential debtor' in bankruptcy cases and in a large number of cases fails to receive any dividend. Of the amount 'written off' in 1997/98 (£1.186m) bankruptcy and liquidation cases accounted for £512,000 and £257,000 respectively. The total amount written off' during 2000/01 was £837,000 of which £545,000 was in respect of bankruptcies and liquidations. This indicates a downward trend in the amounts written off. Paragraphs 5.23 and 5.24 - What progress has been made in introducing a verification framework for Housing Benefit claims? What steps have been taken to ensure that eligibility of claimants and accuracy of payments are reflected in performance targets and measurement? A pilot of the Department of Social Security (DSS) Verification Framework was introduced by the Agency at the beginning of April 2000. The pilot covered all first time applicants for Housing Benefit and involved a more rigorous check of identity and ownership evidence in support of claims. The Agency intends to give further consideration during the year to extending verification to all repeat applications for Housing Benefit. The Agency met with representatives of the Citizens Advice Bureau to discuss a number of issues arising from the introduction of the verification framework including access and proof of ownership and to seek their views on rollout of the scheme to include all Housing Benefit applicants. In addition to the verification framework, a range of checks is applied to all claims to confirm eligibility and accuracy of payments. The Agency's Corporate and Business plans for 2000-03 and 2001-04 includes a key performance target to process 98% of Housing Benefit applications free from error. Sampling is conducted monthly throughout the year and of the 65,408 applications processed during 2000-01, 98.32% of Housing Benefit claims sampled were processed free of error. Paragraphs 6.9, 7.4 and 7.6 - What steps has the Agency taken to set more challenging targets? Each year the Agency, in conjunction with the Minister's Departmental adviser, establish challenging targets which seek to act as a real incentive to achieve better performance. The targets established for the Agency each year are subject to Ministerial scrutiny and approval. All targets established in the Agency's Corporate and Business plans for 2000-03 and 2001-04 take into account past performance and have been set at 100% or above the actual level of performance achieved in the previous year. Paragraph 6.13 - What progress has been made in publishing quantified information for all aspects of performance? The Agency's Annual reports since 1999-2000 provides quantified information and outturn figures for all aspects of performance. The reformatted layout provides clearer and better information including explanations where performance targets have not been met. The 2000-01 Annual Report also includes a copy of the Department's Internal Audit Validation Certificate confirming actual performance against targets. AnneX B1 Annex C Committee Response to Rate Collection Agency of Correspondence of 08/08/01 Performance Measurement and Reporting in the Rate Collection Agency Thank you for your letter of 8 August 2001 on the actions taken by your Agency to address the deficiencies which were identified in the Comptroller and Auditor General's Report on Performance Measurement and Reporting in the Rate Collection Agency (NIA 20 of Session 1999-2000). The Committee is satisfied with your response and has decided that it will not be necessary to hold an evidence session on this subject. I am copying this letter to the Treasury Officer of Accounts. Performance Measurement and Reporting Annex A Correspondence of 19/06/01 from the Committee to Mr A Scott, Chief Executive in the Rate Collection Agency, seeking further information on "Performance Measurement and Reporting in the Rate Collection Agency" Performance Measurement and Reporting in the Rate Collection Agency The Public Accounts Committee has asked me to invite you to comment on the action taken by your Department in response to the Comptroller and Auditor General's Report on Performance Measurement and Reporting in the Rate Collection Agency (NIA 20 of Session 1999-2000). The Committee appreciates that action may already have been taken to implement the NIAO's recommendations. However, for the record, and to help the Committee decide on the need for further examination, I would be grateful for your response to the following queries (references are to the paragraph numbers in the NIAO report). Paragraph 2.10 Paragraph 3.6 Paragraph 3.10 Paragraphs 4.6, 7.8, 4.17 and 7.12 Paragraphs 4.8 and 4.17 Paragraph 4.11 Paragraph 4.23 Paragraphs 5.11 and 5.13 Paragraph 5.19 Paragraph 5.23 and 5.24 Paragraph 6.9, 7.4 and 7.6 Paragraph 6.13 Following receipt of your answers to the above questions, the Committee will decide whether it would be necessary to hold an Evidence Session on this subject. Annex B Correspondence of 08/08/01 from Mr A Scott, Performance Measurement and Reporting in the Rate Collection Agency (RCA) Thank you for your letter dated 19 June 2001 regarding the Public Accounts Committee's (PAC) invitation to comment on the action taken in response to the Comptroller and Audit General's (C&AG) Report on Performance Measurement and Reporting in the RCA (NIA 20 of Session 1999-2000). In your absence on leave your colleague Stephen McCourt very kindly extended the deadline for reply to 6 August. I am sorry I missed this. At the time of the Northern Ireland Audit Office (NIAO) review, many of the issues which subsequently appeared in the C&AG's report had already been identified and were being actioned by the Agency. All the recommendations made in the C&AG's report were accepted by the Agency and details of the action taken in relation to the questions raised by the PAC are set out on the paper attached. If you or any of the PAC members require any further information or clarification please let me know. NIAO REPORT ON PERFORMANCE MEASUREMENT AND REPORTING IN THE RCA RCA Response to PAC Questions Paragraph 2.10 - What progress has been made by the Agency in reviewing its objectives, identifying those which are clearly critical to its business, and setting key targets for each separate strategic objective? The Agency reduced the number of strategic objectives to three that focus clearly on business critical areas. They are: 1. To increase the percentage of the Gross Collectable Rate collected. 2. To manage resources efficiently and reduce the cost of collecting rates and managing Housing Benefit for owner-occupiers. 3. To increase customer (ratepayers and stakeholders) satisfaction levels. The strategic objectives are linked to key performance targets set by the Minister for output, efficiency, quality of service, and financial management. The revised strategic objectives, key Ministerial targets and operational objectives are published in the Agency's Corporate and Business Plans for 2000 - 2003 and 2001 - 2004. For the 2001-2004 Corporate and Business Plan the Agency also introduced the "Balanced Scorecard" approach to assist in the further development of the operational objectives. This approach built on previous years and ensured a balanced focus on all aspects of the business. The "Balanced Scorecard" supports the strategic objectives and compliments financial measures of past performance with measures of the "drivers" of future performance. Specific, measurable, achievable, realistic, and time-bound (SMART) objectives have been established which represent a balance between external measures for customers and stakeholders, and internal measures of critical business processes, innovation and learning and growth. Key result areas and associated objectives have been identified and developed in the areas of: customers, finance, processes, and learning and growth and the "Balanced Scorecard" approach has been cascaded down through the Agency to guide the day-to-day efforts of staff at all levels. The Agency objectives agreed by the Minister as key performance targets for 2001-2002 are: Output
Efficiency
Quality of Service
Financial Management
Paragraph 3.6 - When were the Agency's Business Plans for 2000-01 and 2001-02 formally published? Action has been taken to ensure that the Agency's Business plans are in place and have been submitted to the Minister before the start of the financial year to which they relate. Publication of the Agency's targets for 2000-2001 was by PQ whereas 2001-2002 was by an AQ. The Agency is working with the Department to ensure that the targets are formally published as an Assembly question and answer before the end of April in future years. The Agency's Business Plans for 2000-01 and 2001-02 were submitted and approved by the Minister and formally published as follows:
Paragraph 3.10 - What progress has been made on reassessing the Agency's information requirements and on developing its management information system? Objectives to drive this matter forward were included in the Agency's 2000-03 Corporate and Business Plan and work to determine comprehensive management information needs and prepare a draft specification of requirements for an integrated replacement IT system is substantially complete. The Agency Chief Executive also asked Internal Audit to examine the systems used to monitor and report progress towards Ministerial targets. Key result areas, associated objectives and targets, management information and monitoring arrangements have been identified and cascaded down throughout the Agency. Improved monitoring and reporting arrangements are now operating at Board level supported by improved monitoring and reporting of information at lower levels throughout the Agency. In some areas however, the ability to capture the desired information is limited by the capabilities of the existing computer system. Substantial elements of functionality for an integrated replacement IT system have been drafted. Further work on the project to procure a new IT system / service is ongoing and will be informed by the outcome of the Quinquennial Review of the Agency. Paragraphs 4.6, 7.8, 4.17 and 7.12 - What is the explanation of incorrect performance information on unit costs? Can you provide the Committee with the correct information, including explanations for the variation between targets and actual performance, for 1998-99 and ensuing years? An apology for the error, an explanation and details of the correct information are set out the Agency's 1999-2000 Annual report (pages 8, 9 & 10) with figures in respect of earlier years restated where possible (copy attached as Annex B1). Inconsistency in the use of data coupled with lack of documentation to guide those collecting and using the data were the main reasons for the errors. Paragraphs 4.8 and 4.17 - What progress has been made on the disclosure of absolute unit costs of rate collection and processing Housing Benefit claims? Absolute unit cost targets for rate collection and recovery and Housing Benefit administration which include all costs (i.e. direct administrative costs plus notional costs) have been in operation since 1991-92 and published annually in the Agency's Corporate and Business plans. Actual performance against targets is independently validated by the Department's Internal Audit and reported each year in the Agency's Annual Report. Paragraph 4.11 - What is the latest figure for ratepayers paying by direct debit? There has been an increasing trend in the use of direct debit and just over 224,000 ratepayers now use this payment method. This represents an increase of over 100% since 1995. The Agency continues to encourage all ratepayers to pay their rates in this way and has recently been involved in a publicity campaign sponsored by one of our business partners (BACS). In addition, all ratepayers who do not pay by Direct Debit are targeted as part of the annual billing exercise. Collection by this method during 2000-01 totalled £220M, and accounted for 41% of the revenue collected. Paragraph 2.23 - What progress has been made in introducing an overall efficiency measure? The Agency's Corporate and Business plans includes unit cost targets for collection and recovery and Housing Benefit which include all costs (i.e. direct administrative costs plus notional costs) and a key performance target on living within budget. These targets are considered to be an appropriate means for driving improvements in overall efficiency. The Agency unit cost targets agreed by the Minister for 2001-2002 are:
Note: Work on the RIM and ONE projects are considered long-term investments aimed at improving service efficiency and quality. Such work temporarily increases the Agency's costs. To facilitate comparison with efficiency in earlier years, the costs associated with these projects are not included in the unit cost targets for 2001-2002. Paragraphs 5.11 and 5.13 - The Committee notes the Agency's success in recovering around 98% of collectable rates. What steps have been taken to include late assessments in the overall target to further improve performance? A Quinquennial Review of the Agency is currently on-going and the Department agreed that it would be appropriate to consider and explore the scope for including late assessments in the rate collection targets as part of that review should Agency status continue. Late assessments are new properties or changes to the net annual value of existing properties notified to the Agency after 1 January each year, which affect the total amount of rates due. In the case of such properties, the Department has acknowledged that there is generally insufficient time for the Agency to process and complete the collection and recovery activities required, which may include legal proceedings, within the remaining three months of the financial accounting year. Consequently, late assessments have been excluded from the Agency's collection targets. Paragraph 5.19 - What changes have been made to the procedures for authorising write-offs? How has the Agency taken account of the effect of write-offs in the targets for rates recovery? The Agency has reviewed its write-off strategy and is satisfied that procedures comply with the Government accounting requirements, are sufficiently rigorous and are applied consistently. The Agency does not consider it is appropriate to adjust the relevant targets to take account of the amount of write-off as this would not accurately reflect the effectiveness of the Agency. Bankruptcy and liquidation cases account for the largest share of write-offs in any year and the Agency has full delegation to write these amounts off. Bankrupts are fully protected by the courts and without leave of the court there is no other action this Agency can take against debtors. The Agency is not deemed to be a 'preferential debtor' in bankruptcy cases and in a large number of cases fails to receive any dividend. Of the amount 'written off' in 1997/98 (£1.186m) bankruptcy and liquidation cases accounted for £512,000 and £257,000 respectively. The total amount written off' during 2000/01 was £837,000 of which £545,000 was in respect of bankruptcies and liquidations. This indicates a downward trend in the amounts written off. Paragraphs 5.23 and 5.24 - What progress has been made in introducing a verification framework for Housing Benefit claims? What steps have been taken to ensure that eligibility of claimants and accuracy of payments are reflected in performance targets and measurement? A pilot of the Department of Social Security (DSS) Verification Framework was introduced by the Agency at the beginning of April 2000. The pilot covered all first time applicants for Housing Benefit and involved a more rigorous check of identity and ownership evidence in support of claims. The Agency intends to give further consideration during the year to extending verification to all repeat applications for Housing Benefit. The Agency met with representatives of the Citizens Advice Bureau to discuss a number of issues arising from the introduction of the verification framework including access and proof of ownership and to seek their views on rollout of the scheme to include all Housing Benefit applicants. In addition to the verification framework, a range of checks is applied to all claims to confirm eligibility and accuracy of payments. The Agency's Corporate and Business plans for 2000-03 and 2001-04 includes a key performance target to process 98% of Housing Benefit applications free from error. Sampling is conducted monthly throughout the year and of the 65,408 applications processed during 2000-01, 98.32% of Housing Benefit claims sampled were processed free of error. Paragraphs 6.9, 7.4 and 7.6 - What steps has the Agency taken to set more challenging targets? Each year the Agency, in conjunction with the Minister's Departmental adviser, establish challenging targets which seek to act as a real incentive to achieve better performance. The targets established for the Agency each year are subject to Ministerial scrutiny and approval. All targets established in the Agency's Corporate and Business plans for 2000-03 and 2001-04 take into account past performance and have been set at 100% or above the actual level of performance achieved in the previous year. Paragraph 6.13 - What progress has been made in publishing quantified information for all aspects of performance? The Agency's Annual reports since 1999-2000 provides quantified information and outturn figures for all aspects of performance. The reformatted layout provides clearer and better information including explanations where performance targets have not been met. The 2000-01 Annual Report also includes a copy of the Department's Internal Audit Validation Certificate confirming actual performance against targets. AnneX B1 Annex C Committee Response to Rate Collection Agency of Correspondence of 08/08/01 Performance Measurement and Reporting in the Rate Collection Agency Thank you for your letter of 8 August 2001 on the actions taken by your Agency to address the deficiencies which were identified in the Comptroller and Auditor General's Report on Performance Measurement and Reporting in the Rate Collection Agency (NIA 20 of Session 1999-2000). The Committee is satisfied with your response and has decided that it will not be necessary to hold an evidence session on this subject. I am copying this letter to the Treasury Officer of Accounts. Loughry Food Business Incubation Centre Annex A Correspondence of 09/07/01 from the Committee to Mr P Small, Accounting Officer, Department of Agriculture and Rural Development seeking further information on "Loughry Food Business Incubation Centre" Loughry Food Business Incubation Centre The Public Accounts Committee has asked me to invite you to comment on the action taken by your Department in response to the Comptroller and Auditor General's report on:
Your response should include details of recommendations accepted or not accepted, action plans put in place to implement change and any other relevant information. The Committee would be particularly interested to have the answers to the following questions: (i) Has the Department taken steps to ensure that in the case of all future projects the economic appraisals are carried out before, rather than after, project selection (para 16 of the report)? (ii) Can you provide the Committee with an assurance that economic appraisals carried out in your Department are now fully in line with the standards laid down by the Department of Finance and Personnel (para 17-32)? (iii) Can you say whether the mechanical and electrical problems which were impairing the efficient and effective running of the Centre have now been fully resolved (para 41)? (iv) To what extent is the Centre now achieving its objectives (para 43) and has the quality of the annual short-term targets used by the Centre been improved, as suggested in the report (para 45)? (v) Has the occupancy target set for the Centre now been achieved (para 46)? (vi) Has the Department reviewed its customer satisfaction survey methodology with a view to ensuring that survey results more accurately reflect customers' views (para 51)? (vii) Can you provide details of the outcome of the review by the Centre's Advisory Board of its strategy for promoting the Centre, especially its effectiveness within disadvantaged areas (para 53)? (viii) Has the Department put in place the procedures necessary to allow monitoring of tenant companies' performance and have appropriate measures of business performance been developed (para 54)? The Committee will consider the information you provide and decide whether it will be necessary to hold an evidence session on this subject. I would be grateful for a reply by 10 August 2001. I am copying this letter to the Comptroller and Auditor General and the Treasury Officer of Accounts. Annex B Correspondence of 03/08/01 from Mr P Small, Accounting Officer of the Department of Agriculture and Rural Development. Loughry Food Business Incubation Centre I refer to your letter of 9 July 2001 on the above subject. I will deal with the points raised in the order listed in your letter. i. The Department has taken steps to ensure that for all future projects economic appraisals are carried out before rather than after a project is selected for implementation. The Director of Finance has drawn this to the attention of all his SCSG colleagues in a series of interviews. In addition, the subject has been discussed at the Department's Financial Management Forum which draws together the Department's Financial Co-ordinators and Accountants. Additionally, the Accounting Officer when commissioning Stewardship Statements from his Grade 5s in relation to 2000/2001, appended a checklist which inter alia sought assurance from them that they were complying with all financial rules and regulations. This response will be drawn to the attention of all members of the DARD SCSG group. ii. Following the Public Accounts Committee hearing on the Rural Development Programme, DFP wrote to Accounting Officers regarding guidance on economic appraisal. The guidance was circulated widely within the Department and was followed up by a circular issued by the Department's Chief Agricultural Economist setting out his charge's rôle in quality assuring economic appraisals. Appraisals carried out in DARD are now in line with the standards laid down. iii. Remedial action has now been completed to overcome the mechanical and electrical problems at the Centre, allowing efficient and effective management and operation of the facility. Although clay particles continue to affect the water supply system, the installation of in-line water filters by the Centre at the "point of use" in each factory unit has ensured resident businesses are not disadvantaged. The Centre's water and electricity meters have been improved and metering of both water and electricity consumption is accurate and complete. Substantial modifications made to the plant rooms have alleviated problems with the refrigeration equipment at the Centre. iv & v. Measurement and reporting of objectives relating to "number of units occupied" and "number of employees at the Centre" reflect the NIAO recommendation. The level of occupancy at the Centre, since opening in March 1998, has increased from the 23% reported in the NIAO Report to 49.3%. The occupancy target for the Centre has been achieved. The level of occupancy at the Centre in the period following publication of the NIAO Report in December 2000 to present is 100%. Employment created at the Centre is recorded in both absolute and job year terms and will be reported annually in line with the Centre's Business Plan 2001-2004. vi. The NIAO's recommendation has been implemented with survey methodology enhanced to ensure accurate analysis of customers' views and specific details of actual and potential areas of dissatisfaction. The most recent survey conducted during December 2000 has indicated an 89% level of customer satisfaction. vii. The Centre has developed a promotional strategy with action plans specific to disadvantaged rural communities. New promotional literature has been produced with wide circulation targeted at disadvantaged areas, including Enterprise and Rural networks in socially deprived areas. A total of 33 employees (or 59%) out of the total current employment of 56 at the Centre are from these areas. viii. Informal procedures to collect and analyse information from resident companies relating to business performance have been introduced. In addition, the Department is currently undertaking a local sourcing evaluation to assist in the assessment of the Centre and its economic contribution to the wider agri-food industry. Currently the Centre produces over 20 tonnes of food products per week, with some 80% destined for markets outside Northern Ireland. The estimated value of foods manufactured at the Centre now stands at £3.5M per year. The Centre is progressing mechanisms for formalised collaboration with LEDU (Western Region) in respect of business performance monitoring. I am copying this letter to the Comptroller and Auditor General and the Treasury Officer of Accounts. Annex C Committee Response to Correspondence of Department of Agriculture and Rural Development 03/08/01 Loughry Food Business Incubation Centre Thank you for your letter of 3 August 2001 on the actions taken by your Department to address the deficiencies which were identified in the Comptroller and Auditor General's Report on Loughry Food Business Incubation Centre (NIA 24/00). The Committee is satisfied with your response and has decided it will not be necessary to hold an evidence session on this subject. I am copying this letter to the Treasury Officer of Accounts. Work on the RIM and ONE projects are considered long-term investments
aimed at improving service efficiency and quality. Such work temporarily increases
the Agency's costs. To facilitate comparison with efficiency in earlier years,
the costs associated with these projects are not included in the unit cost targets
for 2001-2002. |
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