Northern Ireland Assembly
Monday 8 April 2002 (continued)
Sir Reg Empey:
The Member's point about the cross-cutting nature of investment is valid. I agree that investment is not attracted by one factor. The Department of Enterprise, Trade and Investment liaises particularly closely with the Department for Employment and Learning. The availability of labour was one of the key considerations in this investment. Equally, matters such as transport are vital. That is a major issue in the Member's constituency, and with such long distances to be travelled, the lack of transport is seen as a disadvantage. I have also answered questions from the hon Member and his other colleagues from west Tyrone on the availability of broadband, another piece of infrastructure that is important and goes a long way to counteract peripherality, which is at the root of the Member's comments. With regard to liaising with Colleagues, transport strategies and such programmes are relevant. Indeed, if the Programme for Government is to have meaning, we must ensure that such matters are co-ordinated. I accept the Member's point, but there is cross-cutting, cross-departmental liaison and ongoing work - particularly in areas of targeting social need or those with a history of significant unemployment - to ensure that measures are put in place to give poorer areas a reasonable opportunity to benefit in any economic upturn. Invest Northern Ireland - 6. Mr Byrne asked the Minister of Enterprise, Trade and Investment to outline the role and deployment of client executives within the new Invest Northern Ireland organisation; and to make a statement. Sir Reg Empey: As Members will be aware, Invest Northern Ireland is consulting publicly on its corporate plan, and the manner in which it will interface with its clients and customers will be an important aspect of this consultation. The draft corporate plan envisages that client executives will work closely with client companies to understand their needs, to act as a single access point and, in many cases, to work as members of cross-functional client teams to co-ordinate the integrated delivery of Invest Northern Ireland services. Mr Byrne: Does the Minister accept that client executives have an important role to play in the promotion and development of manufacturing enterprises, in particular, across Northern Ireland? Will the Minister give serious consideration to housing client executives in some of the regional offices outside Belfast - for example, in Omagh, where there has been a LEDU western regional office for many years? Sir Reg Empey: The question of regional offices has been raised on several occasions, and I have expressed a commitment to ensure that Invest Northern Ireland will have a significant regional presence. There are five local offices in Ballymena, Belfast, Londonderry, Omagh, and Newry, which will remain at present. However, there has been much interest and lobbying by many politicians on the matter, and the board of Invest Northern Ireland is examining the location of offices in the regions and their staffing levels as a key priority. I have already had discussions with Prof Monds, the board's chairman, and Leslie Morrison, the chief executive, and I have no doubt that when the board has considered the next stages I will consult with it. I am conscious of the Member's point. We want to provide a service in the regions that improves the availability of information and access to the services for local people. We want to use those facilities to encourage and support more people to start up businesses and to help those already in business. This issue is high on the board's initial agenda, and I ask the Member to be patient for a little longer, until it has had an opportunity to consider these matters. Mr Hamilton: Can the Minister confirm that efforts to attract new investment into Northern Ireland will receive even more priority under Invest Northern Ireland than they did with the Industrial Development Board? Sir Reg Empey: Attracting inward investment remains a priority, and that will continue to be the case. Indeed, Invest Northern Ireland has been structured so that it has a managing director with external trade and investment as his key brief. Of course, the largest single slice of the investment cake comes from indigenous companies, and I do not envisage that that formula will change in the short term, particularly as the pool of mobile investment is considerably limited following 11 September 2001 and the events that flowed from that, which we have not seen the last of yet. I believe that it will remain a top priority, because it is impossible to have a balanced and progressive economy unless there is a mixture of inward and indigenous investment. I assure the Member that we will not let up in our efforts to achieve both. 3.00 pm Employment and LearningMr Deputy Speaker: I wish to inform Members that question 6, standing in the name of Mr Éamonn ONeill, has been transferred to the Minister for Social Development and will receive a written answer. Question 14, standing in the name of Mr Eugene McMenamin, has been withdrawn and will also receive a written answer. Further Education Employability Prospects 1. Mr Bradley asked the Minister for Employment and Learning what steps she is taking to raise the employability prospects of those in further education. The Minister for Employment and Learning (Ms Hanna): Supporting the development of the Northern Ireland economy is a key priority for the further education sector. My Department raises employability prospects by encouraging students to pursue courses that have the best current and future employment prospects We have several policies and initiatives to improve those prospects such as centres of excellence, which recognise high-achieving colleges, and the partnership fund, which encourages colleges to work with businesses and the community among others. Mr Bradley: I agree with the concept that every young trainee is a type of student, and that those who serve their times in trades that relate to the construction industry, hairdressing, machine operating or farming are entitled to wear the student label. What is the Department doing to ensure increased enrolments at higher levels in areas of skill requirements? Ms Hanna: I agree that they are all students. In addition to the normal allocation of full-time higher education places in further education colleges, my Department made available a further 600 places during 1999. Those places focus on the six key skills areas identified as being necessary to our economy. We are also piloting foundation degrees in further education colleges in areas related to information technology. Mr Savage: How does the Minister plan to address the severe shortage of skills in the building and plumbing trades as well as the all-trades association that has a severe problem in obtaining young, highly skilled and motivated people to fill vacancies? Ms Hanna: One way in which we are addressing that problem is through the foundation degrees. There are a small number of part-time foundation degrees in the construction, hospitality and catering areas. The pilot programmes will be evaluated and, subject to a positive evaluation, foundation degrees in other departments will be introduced. Disadvantaged Groups 2. Mr McElduff asked the Minister for Employment and Learning to detail the steps that she is taking to make higher and further education more accessible to disadvantaged groups. Ms Hanna: My Department has a range of policies to make higher and further education more accessible to disadvantaged groups. Those include specific, earmarked funding to assist the further education sector in reaching out to those groups; increased places in higher education; funding premiums for students from disadvantaged backgrounds and students with disabilities, as well as a comprehensive package of student support measures. Of course, we must also constantly consider more innovative ways to engage with disadvantaged groups. Mr McElduff: I categorise people who live in rural areas as a disadvantaged group in this matter, and I am conscious of plans for a new further education college in Omagh and for the provision of more degree-type courses there. Is the Minister working with the Minister for Regional Development to address issues of poorer rural transportation, especially for disabled people, and people suffering social isolation? Ms Hanna: We have plans for the college in Omagh, and it is certainly important that we work with the Department for Regional Development. Transport is an issue for all disadvantaged groups, including students. Dr Birnie: The disabled are one group of disadvantaged people. Will the Minister confirm that the Department of Education had the lead responsibility regarding the introduction of the now-delayed Bill on disability rights in all aspects of education? Will the Minister confirm that that implies that the Department of Education was responsible for the delay? Ms Hanna: My Department is introducing this legislation jointly with the Department of Education. The issues are complex, and the consultation is detailed. It is regrettable that there has been delay, but in the light of the complexity, the Bill's introduction will inevitably be delayed until the next Assembly session. Mr Dallat: The Minister will be aware that many people with learning difficulties and disabilities have gone through the education system undetected. Will the Minister assure us that her Department is doing everything possible to widen access to further education for those people who have been disadvantaged by the education system in the past? Ms Hanna: My Department has taken significant steps to improve access to further education for students with either learning difficulties or disabilities, or both. All further education colleges currently must publish a disability statement, and they have a statutory duty to have regard to the requirements of persons over the compulsory school age who have learning difficulties. Financial incentives are provided through the additional support fund, which assists colleges with the costs of technical or carer support for students with learning difficulties or disabilities. Colleges also receive a higher financial weighting in their funding formula for such students. Capital funding is also provided to enable colleges to improve physical access for disabled students through the provision of ramps, car parking, stairlifts, et cetera. Mr Deputy Speaker: Question 3 stands in the name of Mr Maskey, but he is not in his place. Third-Level Education at Regional Centres 4. Mr Gibson asked the Minister for Employment and Learning what plans she has to ensure third-level education can be accessed through regional centres. Ms Hanna: My Department currently funds both Northern Ireland universities to deliver a wide range of higher education courses, including several at outreach centres and further education colleges. However, it is a matter for the higher education institutions, as autonomous bodies, to decide on the location of outreach centres, and on the courses to be delivered at those centres and at further education colleges. Mr Gibson: Does the Minister consider that there is now a growing demand for third-level qualifications, particularly among those who are participating in work programmes, and that those should be available through local access? What plans does the Minister have to ensure that such third-level qualifications can be accessed at regional level - for example, at the new college in Omagh? Ms Hanna: I am aware that some of the further education colleges deliver higher education degrees. I am not sure if the Member was asking why Omagh is not delivering full-time higher education at present. We certainly have part-time and evening courses. It is probably always going to be down to resources. There must be a critical mass in any area before we can provide full-time higher education courses. I hope that when Omagh gets its new college, it will have that critical mass. Mr A Doherty: Will the Minister give examples of courses available, or that might be made available, at regional centres? Ms Hanna: Queen's University Belfast operates an outreach centre at Armagh that offers several undergraduate degree programmes. The university also runs an outreach programme in Omagh that offers three undergraduate degrees in partnership with Omagh College of Further Education, including one of the new pilot foundation degrees. Queen's University, based at the Ulster American Folk Park, offers a part-time masters degree in migration studies. Although the University of Ulster has no dedicated outreach centre, it is a multi-campus that facilitates regional delivery. In addition, the university has well-established links with further education colleges throughout Northern Ireland to deliver higher education courses. Mr Beggs: In developing regional centres for further and higher education throughout Northern Ireland, does the Minister acknowledge the need to address the further education void in East Antrim. There is no permanent further education campus in my constituency. The Minister and her Department could help to develop a new campus in Larne if she advanced funding to the East Antrim institute building, which could be repaid when the old campus land issues are resolved. Ms Hanna: That matter will arise in a later question, and the Department is addressing it seriously. Mr Deputy Speaker: Question 5 stands in the name of Mr Fee, but he is not in his place. Adult Literacy Strategy 7. Ms Lewsley asked the Minister for Employment and Learning how the strategy to tackle adult literacy will impact on the fact that the International Adult Literacy Service revealed that 24% of adults have lower levels of literacy. Ms Hanna: A framework and consultation paper aimed at improving adult literacy will be published on 17 April 2002. The strategy will recommend establishing regional standards, curriculum and assessment arrangements to engage and support learners, and the provision of professional development and resources for tutors. It will set targets for building capacity across all providers of literacy and numeracy, and for engaging learners through new avenues such as work-based or family learning. Ms Lewlsey: Many Members will welcome that. Will the Minister say what funding is being made available to implement the strategy on adult literacy? Ms Hanna: The Department secured an additional £1·2 million for two years through Executive programme funds. In addition, approximately £7m is available until 2006-07 from Peace II to expand literacy and numeracy programmes. However, if the approach advocated in the strategy is to be successful, further significant investment will be required, and I shall seek support from the Executive and the Assembly for future bids from my Department to address that important issue. Dundonald Adult Education Centre 8. Mr McCarthy asked the Minister for Employment and Learning to make a statement on the future of Dundonald Adult Education Centre. Ms Hanna: Decisions on the future of Castlereagh College's outreach provision are a matter for the governing body of the college, and it must take operational decisions in the light of its financial responsibilities and the college's financial position. Mr McCarthy: Does the Minister acknowledge that the majority of the students are over 55 and that the move could have a serious effect on our wish to scrap age discrimination? If that proves to be the case, will the Minister offer any assistance to the people involved? Ms Hanna: The college has advised me that 80% of the students attending the centre live outside Dundonald. Castlereagh College will still have facilities at Ballybeen and Tullycarnet. Employment Bill 9. Mr Armstrong asked the Minister for Employment and Learning when she intends to introduce the employment Bill. Ms Hanna: It is my intention to introduce an employment Bill in May this year. The Bill will cover family-friendly issues, including enhanced maternity leave, paternity pay and leave, adoption pay and flexible working. Mr Armstrong: Given the recent discussions in Brussels on employment rights for agency workers as temporary workers, will those issues be considered in the employment Bill? 3.15 pm Ms Hanna: I am not absolutely sure what stage the Department has reached, or whether that matter can be taken into consideration. The Bill is being introduced alongside its counterpart in Great Britain. I shall get back to the Member on that matter. However, I do not believe that we can take it into consideration at present. Mr ONeill: Will the Minister expand on the purpose of the employment Bill? Ms Hanna: The Bill will be designed to address the needs of working parents in a modern economy. It will provide for an increase in paid maternity leave from 18 weeks to 26 weeks. Women will have 26 weeks unpaid leave. The Bill will provide for two weeks paid paternity leave, 26 weeks paid and 26 weeks unpaid adoption leave, and a duty on employers to give serious consideration to applications from parents of young children for flexible working hours. University of Ulster Applications 10. Mr Neeson asked the Minister for Employment and Learning to detail: (a) the number of applications this year for courses in (i) hospitality management, (ii) hotel and tourism, and (iii) consumer studies at the University of Ulster; and (b) how those figures compare with applications for the past three years. Ms Hanna: The Universities and Colleges Admissions Service (UCAS) collects information on applications to higher education courses. Unfortunately, they categorise courses into general subject groups, which makes it impossible to identify the number of applications for the courses specified. Information on enrolments is available in the form sought, and I have placed a table outlining that information in the Library. Mr Neeson: I congratulate the Minister on the way she is rattling through her answers this afternoon. Other Ministers have much to learn. The point of the question, however, is that I have been reliably informed that the numbers of applications have decreased this year, simply because of the uncertainty about whether those courses will be made available at the University of Ulster at Jordanstown in the light of proposals to move them to the facilities in Portrush. Will the Minister take on board the concerns that many people in the area have about the possibility of that move? Ms Hanna: I thank the Member for his good wishes. I am in the right Department. Perhaps I should slow down, or I shall be finished before 3.30 pm. As the Member knows, consultation has just concluded on the proposed merger of the Northern Ireland Hotel and Catering College at Portrush with the University of Ulster. All views will be taken into consideration. My decision is only on the merger and not on the location, which is a matter for the college. Mr Foster: Has the Department completed an economic impact assessment of the proposed merger? If so, what did the assessment show? Ms Hanna: The Department has carried out an economic impact assessment. I am unable to give the details to the Member today, but I shall provide him with a written answer. Mr S Wilson: Is the Minister aware of the widespread opposition to the proposed merger from hoteliers, the licensing trade and many of those who require students to obtain qualifications through the existing course at the University of Ulster at Jordanstown? Will the Minister assure us that when she makes a final decision on the merger, the opinions of those who benefit from the courses currently provided at Jordanstown will be taken into consideration, and that the decision will be made on the basis of not what is best for the university, but of what is best for the industry that the university serves? Ms Hanna: All those issues will have to be taken into account, including what is best for the students. I am aware that there is considerable opposition to the location, rather than to the merger itself. The consultation has just concluded, and all the issues raised will be considered. Adult Basic Education and Literacy 11. Dr Birnie asked the Minister for Employment and Learning when the strategy document on adult basic education and literacy will be published. Ms Hanna: The adult literacy strategy document will be published on 17 April, and I look forward to seeing the members of the Committee for Employment and Learning at its launch. Dr Birnie: I probably speak on behalf of the Committee members when I say that we welcome the fact that the strategy is imminent. In the past, the Committee has been supportive of bids for extra funding in that area. The Minister mentioned that future funding could possibly be based on Peace II moneys. Does she appreciate that that has created a problem for education providers in that field in that they are trying to apply for Peace II funding before the strategy is unveiled? They are working in a vacuum, or at least with some uncertainty. Ms Hanna: I appreciate that, but that will not be the case for much longer. The Department has secured Peace II funding of approximately £7 million up to 2006-07. Mr Shannon: Does the Minister accept that there is a deficit in the provision of the grant? She mentioned that £7 million was available through Peace II funding. Is that the total funding allocation? Is the Minister satisfied that that will address adequately all the needs that have been identified? Ms Hanna: That sum will not address all those needs. It is an important issue, and it will be a cornerstone for my Department. Approximately 250,000 adults in Northern Ireland have, at best, the reading age of an average 11-year-old and, at worse, they cannot read the instructions on medicine bottles, they cannot read bus timetables, and they cannot help their children with their homework. Additional funding is required, and I hope that I shall have the Assembly's support when I approach the Executive for that funding. Research and Development Funding 12. Mr Byrne asked the Minister for Employment and Learning what steps she is taking to increase research and development funding. Ms Hanna: I greatly value the contribution of university research to the Northern Ireland economy and to society. I cannot give a commitment to increase overall provision for research and development for 2002-03 because that budget has been agreed already and adopted by the Assembly. With regard to 2003-04 and beyond, the Department for Employment and Learning will bid for additional resources in that spending review, and university research will be a priority. Mr Byrne: Does the Minister accept that both universities in Northern Ireland are handicapped in that only half the percentage of money is allocated for public research in Northern Ireland compared with the rest of the United Kingdom? Therefore, will the Minister endeavour to increase the amount of money allocated to the universities for meaningful research in the next few years? Ms Hanna: I shall endeavour to do that. I cannot give a commitment for this year, but I hope that there will be a successful outcome to my bid in the spending review 2002 for additional funding for research that would enable the Department to reward the universities adequately for their improved performance and to encourage a research focus on the economy. E-Government 13. Dr McDonnell asked the Minister for Employment and Learning to outline: (a) any elements of e-government that have been introduced within her Department in each of the past three years; and (b) any plans for e-government development in the next three years. Ms Hanna: In 1999-2000, all the Department's staff were provided with e-mail access. In 2000-01, the Department's employment service launched a vacancy Internet site called JobCentre Online, and it commenced a touch screen kiosk pilot in five job centres. In 2001-02, the Department launched a new corporate Internet site and developed a comprehensive e-business strategy. In the next three years, the Department plans to implement e-government, which includes making JobCentre Online a more interactive site, extending the kiosk pilot across all job centres, and delivering careers information and advice using the Internet. Dr McDonnell: The corporate strategic framework for the electronic delivery of Government services in Northern Ireland specifies that Departments will consult with their customers to ensure that their needs are addressed. What processes did businesses in the Minister's Department use to identify the needs of customers for electronic services? Ms Hanna: We consulted widely. Through our job centres, my Department has more dealings with the public than most. Therefore, the consultation has been important to us. Mr Beggs: I was uncertain whether we would reach this particular question. I compliment the Minister on the businesslike fashion in which she has answered her questions. In the current year - Mr Deputy Speaker: I did not want you to ask a supplementary question Mr Beggs. Simply state the number of your question. Capital Work Programme 15. Mr Beggs asked the Minister for Employment and Learning whether the planned capital work programme for the further education sector for 2002-03 has been finalised. Ms Hanna: The Member is getting a double bite of this particular cherry today, and I think it is his sixth or seventh question since I became a Minister. The capital work programme for 2002-03 is currently under consideration, and I expect to be in a position to make an announcement shortly. The Member will be pleased to note that Larne will be included in that consideration. Mr Beggs: I thank the Minister for that news. However, I hope that Larne will not only be included for consideration but finally, and deservingly, be provided with a local campus. It is a disgrace that there is no further education campus in the East Antrim constituency and that, to date, there has been no focal point. Does the Minister agree that locating a new focal point in the centre of town, beside a YMCA building with childcare provision, would create an ideal opportunity for many people to continue their lifelong learning in Larne? Ms Hanna: My Department has approved an economic appraisal for a new further education facility in Larne. Indeed, that proposal will receive consideration in the 2002-03 funding proposals. However, the Member knows that I cannot give any commitment at this stage. University Campuses / Religious Breakdown 16. Mr Poots asked the Minister for Employment and Learning what is the religious breakdown of students on university campuses. Ms Hanna: Religion is recorded only for Northern Ireland-domiciled students at Northern Ireland higher education institutions. A table giving the breakdown of religion by campus has been placed in the Assembly Library. However, the information is incomplete, because the question is not compulsory and, on average, 26% of students have not responded. Mr Poots: I have not really got an answer. I understand that tables are available, and I have seen a reply from the University of Ulster's Magee campus. The religious breakdown in that university shows that a very small proportion of the students are from the Protestant community. There is a chill factor in universities for Protestant students, and I want to know what the Minister intends to do to encourage more young Protestant students to take up third-level education in Northern Ireland. Ms Hanna: As I have already said, the accuracy of the tables cannot be guaranteed because it is not a compulsory question. However, I have to say that religion is not a factor in the universities' admissions procedure. Under section 75 of the Northern Ireland Act 1998, universities have a duty to ensure equality of opportunity and a neutral environment. Lord Kilclooney: Does the Minister agree that the idea of a chill factor for Protestants in Northern Ireland universities is greatly exaggerated, and that there has been a considerable increase in the number of Protestant students from grammar schools throughout Northern Ireland attending Queen's University of Belfast and the University of Ulster? Ms Hanna: I do not disagree with the Member. Like him, I have to go by the tables, and it is difficult to have accurate information. However, I do not believe that there is a chill factor in Queen's University. 3.30 pm Larne Further Education Campus 17. Mr K Robinson asked the Minister for Employment and Learning to detail the exact nature of the title problems that are delaying the building of a new further education campus in Larne. Ms Hanna: The title difficulties at the East Antrim Institute's property at Pound Street in Larne relate to the establishment of the exact terms of the lease. Mr K Robinson: Will the Minister ensure that the matter will be pursued vigorously to a satisfactory outcome, so that Larne will be no longer seriously disadvantaged in third-level education provision, which is a vital component of the regeneration of the town? Mr Deputy Speaker: Would the Minister be brief in her reply? Ms Hanna: The Minister will be very brief. I have already answered the question twice today. The Department will consider the future of the college at Larne. Social DevelopmentMr Deputy Speaker: Question 3, standing in the name of Ms Patricia Lewsley, has been transferred to the Office of the First Minister and the Deputy First Minister and will receive a written answer. Housing Executive Greenfield Sites 1. Mr Beggs asked the Minister for Social Development to outline the greenfield sites in the Carrickfergus Borough Council area that are already zoned for housing and owned by the NI Housing Executive. The Minister for Social Development (Mr Dodds): The Housing Executive owns greenfield sites at Lower Woodburn, Carrickfergus central and Sunnylands, on which it has tentatively planned to provide 15 units, 12 units and 15 units of housing, respectively. The Housing Executive has already discussed its site selection with the Member and the town regeneration committee. The Housing Executive is identifying sites in its ownership that would be suitable for development, without giving rise to serious loss of amenities or space. Sites with development potential would be subject to a feasibility study, and, if the recommendation were positive, consultation would follow. Mr Beggs: Does the Minister recognise that there is a sizeable waiting list for housing for elderly and disabled people in the Carrickfergus area? Public assets would be better used if the relevant sites were released so that funds could be generated to build additional properties for those in need. Will he ensure that the Housing Executive works in partnership with statutory bodies to help to release land being used for antisocial activity? Mr Dodds: As I said in my original answer, these matters have been discussed with the Member, the Housing Executive and the town regeneration committee, of which he is a member. Mr Beggs asked if it would not be better for the land to be released. That is what the Housing Executive is doing. The Housing Executive owns sites at Lower Woodburn, Carrickfergus central and Sunnylands, where it plans to provide housing. I repeat that the Housing Executive is identifying sites suitable for further development. The Housing Executive is fully aware of the concerns and will endeavour, through the land in its possession, or other sites identified, to meet housing demand in the Carrickfergus area. As the Member will know, and as the House should know, some estates in Carrickfergus are extremely popular, while others contain large numbers of voids. Those issues have to be, and are being, addressed by the Housing Executive locally, with Department for Social Development approval. Mr ONeill: My supplementary question is more general; it relates to zoning. Mr Deputy Speaker: I must remind the Member that a supplementary question must be related to the question on the Order Paper. Mr ONeill: My question relates to the zoning of land for housing. Mr Deputy Speaker: Does it relate to zoning in Carrickfergus? Mr ONeill: Is this part of a continuing policy of the Department to ensure that there are land banks of service sites available for development, not just in Carrickfergus, but throughout the whole of Northern Ireland? Mr Deputy Speaker: The Minister may use his discretion as to whether he will answer the question. Mr Dodds: The Member's question does not relate specifically to Carrickfergus, but I will be happy to give the Member a written reply in due course. E-Government 2. Dr McDonnell asked the Minister for Social Development to outline (a) any elements of e-government which have been introduced within his Department in each of the past 3 years; and (b) any plans for e-government development in the next three years. Mr Dodds: My Department is committed to the targets for e-government agreed by the Government in July 2001, and it is already well placed to meet them. We use electronic technologies widely, and we are seeking further ways to modernise services and interfaces with our customers and partners. Examples of developing work are the extensive use of e-mail for communications in the Department and with other Departments; the provision of advice and information to the public; the modernisation of disability benefits in conjunction with a private- sector partner; a retirement pension-led teleclaims service; and a disability contact centre for claims to disability benefits. My Department is also co-operating fully in efforts being co-ordinated by the Central Information and Technology Unit for Northern Ireland (CITU [NI]) to develop a strategic approach to the delivery of e-government services. Finally, in relation to social security and child support, the Department for Social Development is moving towards electronic service delivery in conjunction with the Department for Work and Pensions in Great Britain, on which it relies for most of its operational systems. Dr McDonnell: I thank the Minister for his answer and for the gallant effort that he made to be here today, which we appreciate. The 'Corporate Strategic Framework for Delivery of Government Service Electronically in Northern Ireland' specifies that Departments will consult with their customers to ensure that their needs are addressed. What processes does his Department use to identify customer needs for electronic services? Mr Dodds: I thank the Member for his initial comments. Customer service is a central focus of my Department. The Social Security Agency alone provides a direct service for some 600,000 customers. That agency conducts customer satisfaction surveys, which show a high degree of satisfaction. Our customers tell us that we are meeting their needs to a large extent. I am not complacent, and I understand the motivation behind the Member's question. As I said, my Department is committed to meeting fully the agreed targets for the electronic delivery of its services, and I am confident that, by constantly developing and improving our technology, we can continue to meet the demands of our customers. Mr K Robinson: I thank the Minister for his very full reply so far. When does he expect to publish the cost of electronic service delivery and compare it to the current cost of paper transaction for the same services? Mr Dodds: As the Member will know, the Government have agreed that in Northern Ireland 25% of all key services should be capable of being delivered electronically by the end of 2002, rising to 100% by the end of 2005. An immense amount of work must be done to meet those targets, but I am confident that we will meet them. I will research the comparison that the Member has asked for and give him that information. I will also ensure that a copy of the answer is placed in the Assembly Library. Housing Executive Waiting Lists 4. Mr Poots asked the Minister for Social Development to detail the extent of waiting lists for homes in Lagan Valley by each local Housing Executive area. Mr Dodds: The information requested by the Member is not compiled according to constituency. However, the Housing Executive's Antrim Street district in Lisburn corresponds most closely to the Lagan Valley constituency. At 31 December 2001 1,270 applicants were on the district's waiting list, of whom 610 were categorised as being in housing stress - that is having 30 points or more under the housing selection scheme. |